Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
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United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 118-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia.
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What We Offer:
Job Title - Fraud Specialist
Job Summary:
Under supervision of the Fraud Team Lead, the Fraud Specialist is responsible for independently assessing and processing fraud related calls to deliver a seamless dispute experience that deepens and strengthens customer relationships. These calls require initiative, accuracy, and sound judgement. It is imperative that the agent employ effective communication skills in all their interactions with customers and fellow bank employees. Position works closely with Call Center and Digital Banking.
General Description/Duties:
Requirements:
0 Fraud Detection Supervisor jobs found in Macon, GA area