Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Reports to: Senior Fraud Analyst
Locations available: Big Stone City, Eagan, Ortonville, Redwood Falls, or Waseca
Position Summary/Purpose:
Minnwest is seeking an individual for a full-time Advanced Fraud Investigations Associate position in multiple Minnwest locations. Position is responsible for assisting in the monitoring of and the investigative with customers pertaining to fraudulent activity; providing Minnwest Bank customers with a professional and courteous knockout experience when dealing with suspicious activity. Execution of required actions to resolve customer issues and ensure risk mitigation, working to recover losses and maintain adequate controls. Must be professional, welcoming and responsive through all communication channels.
This position is the embodiment of Minnwest’s four core values: (1) the customer is our FIRST priority, (2) we will keep all the commitments we make, (3) we are the people who get things done, (4) we will work together as a team.
Minimum Requirements
Preferred Qualifications:
Working Conditions: Work indoors in a standard office environment. Occasional lifting up to 50 lbs. May involve traveling for training or meetings. Hours: 9:30am-6:00pm, some flexibility on days of week and hours.
We offer a team-oriented work environment, competitive pay, and a strong benefit package, including medical, vision, dental, life, and 401k.
At Minnwest, we invest in the best people - driven people, compassionate people, creative people….people like you! Ready for a great career opportunity with advancement possibilities? Apply to join our Minnwest team today.
A full background check including federal, state, county, and civil will be conducted on the final candidate for the position. Candidate must pass the background check in order to obtain employment with Minnwest.
AA/EOE
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