Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for overseeing the day-to-day operations of our store and ensuring a positive customer experience. This is a leadership role that requires strong organizational skills, attention to detail, and the ability to effectively manage a team.
Responsibilities:
- Manage and supervise store staff, including hiring, training, and scheduling
- Provide guidance and support to team members, fostering a positive work environment
- Ensure compliance with company policies and procedures
- Monitor inventory levels and coordinate stock replenishment
- Oversee cash handling procedures and ensure accuracy in cash register operations
- Conduct regular store audits to maintain cleanliness and organization
- Handle customer inquiries, complaints, and escalations in a professional manner
- Collaborate with management to develop strategies for improving store performance
- Utilize point-of-sale (POS) systems for sales transactions and reporting
- Perform administrative tasks such as payroll processing, budgeting, and reporting
Requirements:
- Previous experience in store management or supervisory role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Proficient in basic math calculations for cash handling purposes
- Knowledge of inventory management principles
- Ability to negotiate with vendors for favorable pricing and terms
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize responsibilities effectively
We offer competitive pay rates based on experience. This is a full-time position with opportunities for career advancement within our company. If you are a dedicated professional with a passion for delivering exceptional customer service, we encourage you to apply for this Supervisor position.
Job Type: Part-time
Expected hours: 15 – 30 per week
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Ability to Relocate:
Work Location: In person
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