Fraud Detection Supervisor jobs in Wilmington, DE

Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Fraud Detection Specialist I
  • City National Bank
  • Newark, DE FULL_TIME
  • FRAUD DETECTION SPECIALIST I

     

    WHAT IS THE OPPORTUNITY?
    A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

     

    Banking and Investment Services Division
    Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

     

    What you will do
    • Demonstrate resiliency and adaptability in a fast-paced contact center environment
    • The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
    • Approach problems logically and with good judgment to ensure the appropriate customer outcome
    • Demonstrate personal excellence including punctuality, integrity, and accountability
    • Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
    • Think critically and exercise independent judgement
    • Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
    • Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
    • Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.
    • Performs defined mitigation steps to reduce financial loss to our customers and the bank
    • Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs
    • Responsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department.
    • Performs fraud alert review activities by following standard scripts and procedures.
    • Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions.
    • Consults with senior peers and team leads on moderate to complex issues to learn through experience.
    • Experience working in a fast paced environment that demands excellent organizational and interpersonal skills.
    • Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner

    Must-Have*

    • Bachelor's Degree or equivalent
    • Minimum 2 year of general office, back office banking or accounting experience required
    • Advanced computer experience required (e.g. MS Word, Outlook and Excel)
    • Minimum 3 years in banking operations.
    • Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure.

    Skills and Knowledge

    • Must work well in a team environment, as well as independently
    • Must have a strong and positive work ethic and follow CNB core values
    • Must be flexible and adapt quickly to change
    • Ability to multi-tasks and meet specific performance goals
    • Advanced Knowledge of PC functions in a Windows based environment
    • Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.
    Compensation
    Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    *To be considered for this position you must meet at least these basic qualifications
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

     

    Benefits and Perks
    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

     

    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
    City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

     

    ABOUT CITY NATIONAL
    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
  • 2 Days Ago

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Fraud Detection Specialist I
  • City National Bank
  • Wilmington, DE FULL_TIME
  • Overview: FRAUD DETECTION SPECIALIST I WHAT IS THE OPPORTUNITY? A Fraud Detection Specialist I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on ...
  • 24 Days Ago

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Head of Enterprise Internal Fraud Detection Analytics - Analytics Director
  • Wells Fargo
  • WILMINGTON, DE FULL_TIME
  • About this role:Wells Fargo is seeking a Head of Enterprise Internal Fraud Detection Analytics (Analytics Director) for the recently established Enterprise Internal Fraud organization. This position w...
  • 15 Days Ago

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Head of Enterprise Internal Fraud Detection Analytics - Analytics Director
  • B10 Wells Fargo Bank, N. A.
  • Wilmington, DE FULL_TIME
  • About this role: Wells Fargo is seeking a Head of Enterprise Internal Fraud Detection Analytics (Analytics Director) for the recently established Enterprise Internal Fraud organization. This position ...
  • 15 Days Ago

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Supervisor I Card Fraud/Svcg
  • City National Bank
  • Wilmington, DE FULL_TIME
  • SUPERVISOR I CARD FRAUD/SVCG WHAT IS THE OPPORTUNITY?The Card Fraud /Servicing Supervisor is responsible for effectively managing, developing, mentoring and motivating colleagues involved in Card Serv...
  • 21 Days Ago

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Fraud specialist
  • City National Bank
  • Wilmington, DE FULL_TIME
  • City National Bank Fraud Detection Specialist I Wilmington , Delaware Apply Now A Fraud Detection Specialist I, will review alerts / transactions that are flagged as potentially fraudulent, or out of ...
  • 9 Days Ago

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0 Fraud Detection Supervisor jobs found in Wilmington, DE area

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Route Supervisor
  • Brinks
  • Wilmington, DE
  • The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors tha...
  • 3/19/2024 12:00:00 AM

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Production Supervisor
  • Taylor Farms
  • Swedesboro, NJ
  • About Taylor Fresh Foods, Inc. Taylor Fresh Foods, Inc. is dedicated to being North America’s favorite maker of salads a...
  • 3/19/2024 12:00:00 AM

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Supervisor
  • Buff City Soap
  • King Of Prussia, PA
  • Purpose The Supervisor will assist leading and supporting a team of Team Members that work at our Buff City Soap locatio...
  • 3/19/2024 12:00:00 AM

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Warehouse Supervisor
  • Leviton Manufacturing
  • New Holland, PA
  • About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting...
  • 3/18/2024 12:00:00 AM

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Warehouse Supervisor
  • Bunzl Distribution NA
  • Philadelphia, PA
  • ** Warehouse Supervisor** **Job Category****:** Warehouse **Requisition Number****:** WAREH08451 Showing 1 location **Jo...
  • 3/17/2024 12:00:00 AM

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Shift Supervisor Trainee
  • CVS Health
  • Pottstown, PA
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/16/2024 12:00:00 AM

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Shift Supervisor Trainee
  • CVS Health
  • Glenside, PA
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/16/2024 12:00:00 AM

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Warehouse Supervisor
  • QualTek USA, LLC
  • Chester, PA
  • **Warehouse Supervisor** West Chester, Pennsylvania / QualTek Services Warehousing - Wireline / Full-time EVP/HR **Job S...
  • 3/15/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Detection Supervisor jobs
$61,417 to $77,755
Wilmington, Delaware area prices
were up 1.0% from a year ago

Fraud Detection Supervisor in Daytona Beach, FL
Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience.
December 18, 2019
Fraud Detection Supervisor in San Diego, CA
They are leaders or people behind all the initiatives, to prevent those fraud activities quickly.
December 05, 2019
Fraud Detection Supervisor in Fort Lauderdale, FL
Review electronic cases produced by the Falcon Fraud Detection System.
February 13, 2020