Fraud Detection Supervisor jobs in Worcester, MA

Schedule

Temporary 6-month contract with the possibility to become permanent. 

Monday-Friday 8:00a-5:00p

What You’ll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work with law enforcement agencies and fraud organizations as necessary
• Responsible for reviewing, verifying and/or identifying customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations to mitigate and/or recover losses
• Assist with training of new employees with daily work
• Interview suspects, witnesses and victims as necessary during the investigative process.
• Make outbound calls to DCU members, non-DCU members and/or other financial institutions fraud departments to verify legitimate transactions or negotiability of deposited items.
• Maintain fraudulent activity files, records, data bases, reconcile and summarize fraud losses and produce routine management reports.
• Provide exceptional service to internal and external customers, including support all branches
• Maintain and update case management system for tracking of fraud cases and relevant information

• Ability to make decisions quickly and accurately and handle multiple tasks simultaneously

• Interact with other departments to review potential fraud situations and make necessary recommendations.
• Participate in fraud/loss prevention and security training sessions
• Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related identifying and reporting possible suspicious activity
• Perform other duties as assigned

What You’ll Need

Minimum of 1-2 years of bank-related fraud investigation and/or security experience

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.