Fraud Investigation Manager jobs in Anaheim, CA

Fraud Investigation Manager manages the operations of the fraud investigations department. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Being a Fraud Investigation Manager identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities. Additionally, Fraud Investigation Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Fraud Investigation Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Fraud Investigation Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Assistant Warehouse Manager (Airport Way Area)
  • Anaheim, CA FULL_TIME
  • Customer Service Manager
    La Palma, CA | Multi Sales

    Job Type: Direct Hire; Exempt
    Pay: $70-85K DOE

    Employee Benefits

    • 90% of base plan Medical, Dental, Vision
    • Group Life Insurance covered by Employer
    • Safe Harbor 401(k) with profit sharing
    • Robust Employee Assistance Program
    • 10 paid holidays, in addition to sick and vacation time accrual
    • Annual bonus opportunities
    • Casual dress policy
    • Family oriented working environment

    Company Summary

    Since 1959 Multi Sales Inc. has become a premier wholesale distributor of door and gate automation products. We currently have locations in California and Oregon and are looking for someone interested in joining a stable, fast-growing company and who is passionate about succeeding and generating growth. Every day we continue to value the same traditions that our company was built on over 60 years ago, which are high integrity, vast product knowledge, and strong partnerships with our customers and vendors.

    Job Summary:

    The Customer Service Manager is a customer-centric and product-centric role, responsible for providing leadership and support to the team while partnering with internal departments to provide fast, seamless product support & service. Successful candidates will have previous experience working in the manufacturing, wholesale, and/or distribution environments, focusing on providing a customer-centric experience by anticipating customer needs and exceeding them with the highest level of satisfaction.

    The position is held at the corporate office in La Palma, CA, and reports to the President. We are a business casual environment with competitive compensation packages and benefits. This is an exciting opportunity for an experienced professional looking to grow in their career and be a part of a thriving, multistate company!

    Responsibilities:

    • Provide leadership, direction, and support to the Customer Service & Technical Support teams.
    • Identify and develope process improvements and support objectives to increase efficiency and productivity.
    • Monitor and present weekly/ biweekly reporting on department KPIs, utilizing existing ticket tracking and phone system software, identifying areas of improvement to increase customer service quality and satisfaction.
    • Promote organizational and departmental goals by providing continuous customer-centric service and support to external and internal customers.
    • Provide teams with guidance and support in addressing difficult or complex problems and managing escalated complaints or disputes.
    • Independently prioritize and execute proactive and reactive customer leadership touchpoints.
    • Serve as a subject matter expert by keeping up with product trends, vendors, and services, analyzing gaps, and recommending solutions to the purchasing department.
    • Provide customers with recommendations and solutions to inquiries by acquiring continual knowledge of company products, services, and operations.
    • Build strong relationships by championing the customer experience through feedback and surveys.
    • Partner cross-functionally to coordinate outbound controls, including shipping, will-call, and logistics, to ensure timely product delivery.
    • Lead the organization’s e-commerce initiative by guiding customer purchase experience through early adoption efforts utilizing online product selection, support, and chat.

    Preferred Qualifications:

    • Analytical, organizational, decision-making, problem-solving and written and verbal communication skills required.
    • Demonstrated commitment to customer satisfaction, including an appreciation for customer experience is required.
    • Demonstrated ability to manage, grown and cultivate teams under your direction
    • Demonstrated attention to detail, combined with the ability to not get lost in the details
    • Experience utilizing reporting software for developing KPIs through metrics and analytics
    • Experience working with ERP systems (Epicor Eclipse preferred)
    • E-commerce experience preferred
    • Experience with PC based systems/applications, web tools, and MS Office

    Requirements:

    • Bachelor’s degree and or equivalent in experience
    • Minimum of 3 years call center management experience
    • Minimum 2 years experience in Industrial Wholesale distribution industry
    • Valid driver’s license
    • Must be authorized to work in the US

    If you are a champion who is looking to deliver winning results and build positive relationships, then this is the world class team you want to join. We want to hear from you. Contact us today!

    Job Type: Full-time

    Pay: $70,000.00 - $85,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Education:

    • Bachelor's (Required)

    Experience:

    • Call center management: 3 years (Required)
    • Industrial Wholesale: 2 years (Required)

    Ability to Commute:

    • Anaheim, CA (Required)

    Work Location: In person

  • 2 Months Ago

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Manager
  • TAPS Fish House & Brewery
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 20 Days Ago

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Manager
  • Mutual Friend Ice Cream - Golden Hill, San Diego
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 22 Days Ago

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Manager
  • Alondra's Hot Wings | Pizza | Craft Beer...
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 22 Days Ago

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Manager
  • ASHTER ENTERPRISE LLC
  • Yorba Linda, CA FULL_TIME
  • Position Summary The Manager supervises restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and...
  • 23 Days Ago

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Manager
  • TAPS Brewery + Kitchen | Alondra's, Yorba Linda CA
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 24 Days Ago

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0 Fraud Investigation Manager jobs found in Anaheim, CA area

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Patrol Officer
  • Chapman University
  • Orange, CA
  • Job Description Job Description Job Description Summary The Patrol Officer is a non-exempt, full-time staff position whi...
  • 3/28/2024 12:00:00 AM

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Clinical Research Budget Coordinator I - Emergency Medicine (Full-time, On-Site)
  • Cedars-sinai
  • Los Angeles, CA
  • Job Description Come join our team! The Clinical Research Budget Coordinator I develops clinical trial budgets for indus...
  • 3/28/2024 12:00:00 AM

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Police Cadet
  • City of Brea, CA
  • Brea, CA
  • Salary: $17.54 - $20.34 Hourly Location : City of Brea-Civic Center Job Type: Part-Time Job Number: 2023-00031Q3 Departm...
  • 3/28/2024 12:00:00 AM

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Director, Pharmacy Research & Investigational Drug Services - IDS - Hybrid
  • City of Hope
  • Duarte, CA
  • Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight again...
  • 3/28/2024 12:00:00 AM

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Labor Relations Manager - Remote (California)
  • CVS Health
  • La Habra, CA
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/27/2024 12:00:00 AM

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Corporate Investigator
  • Net2Source Inc.
  • Seal Beach, CA
  • Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Regi...
  • 3/27/2024 12:00:00 AM

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Deputy Probation Correctional Officer II
  • Orange County, CA
  • Santa Ana, CA
  • Salary : $59,800.00 - $80,537.60 Annually Location : Orange County, CA Job Type: Full-Time Regular Job Number: 7401PS-08...
  • 3/25/2024 12:00:00 AM

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Security Guard
  • Vets Hired
  • Orange, CA
  • About the job Security Guard Overview Assists in providing physical security protection of structures, properties, and m...
  • 3/25/2024 12:00:00 AM

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Investigation Manager jobs
$132,392 to $154,395
Anaheim, California area prices
were up 3.2% from a year ago

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A fraud investigation manager is also responsible for recouping any losses due to fraud.
December 02, 2019
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The Fraud Investigation Management MSc course was developed in association with professionals leading the way in economic crime and fraud investigation in the UK and worldwide.
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Investigation of complex medical, dental, vision, prescription, and identity theft claims.
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