Fraud Investigation Manager jobs in Medford, OR

Description

Pacific Crest Federal Credit Union is looking for a qualified professional for our Fraud Mitigation Specialist position.

The Fraud Mitigation Specialist will fulfill Pacific Crest Federal Credit Union’s (Pacific Crest) mission of providing our members and communities with the opportunity to prosper through the detection, analysis, and management of fraud, and through fraud related communication and education of our members and staffs.  

Who We Are...

At Pacific Crest, we believe in the kind of service that comes only through a local institution, where every person we serve is a member — not a number. Our staff have roots here in the Klamath Basin and beyond.  We care about the people we work with, both as members of our credit union, and as members of our community.

We listen with purpose.  We bring creativity to challenges. We demonstrate integrity.  We deliver a structure of financial products and services that goes beyond fulfilling basic banking needs by helping our members explore the scope of what is possible.

Essential Job Functions:

• Analyze and responds to alerts and reports received from multiple sources to detect and evaluate suspicious and fraudulent transactions.  Determine the appropriate course of action when fraud is detected.
• Tracks fraud losses to identify fraud trends and recommends fraud prevention opportunities to management.
• Work with key stakeholders to assist in the development, integration, and refinement of   fraud detection education and practices to both prevent and limit fraud.
•  Review products and services to evaluate fraud/transaction risk.
•  Keep informed and up to date about trends in potential and actual fraud through industry sources other financial institutions, law enforcement, Pacific Crest staff, and members.
• Serve as a fraud subject matter expert.
• Work with key stakeholders to ensure appropriate and complete communication, education, and case resolution with fraud victims.
• Provide well-documented results of research and summary reports to management.   
• Participate in the investigation, reporting, and prosecution of fraud.
• Assist in the review of BSA-related alerts and properly complete BSA related reports.
• Aid in the preparation of Suspicious Activity reports related to fraud.
• Assist in daily department needs.

Qualifications

Education & Experience:

• Three to five years of similar or related experience
• Fraud and compliance related experience preferred

Knowledge-Skills-Abilities:

• High level of analytical and problem-solving skills
• Knowledge of laws, regulations, policies, and procedures
• Ability to motivate and influence others
• Maintain a high level of confidentiality
• Ability to work with all levels of the organization, including members
• Excellent presentation and organizational skills
• Exceptional attention to detail
• Excellent verbal, presentation, and written communication skills
• Excellent technical skills.
• Self-Motivated to learn and grow within the position.

Physical Considerations:

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.  Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Ability to lift and/or carry up to 25 pounds.
• Stooping, kneeling, crouching, and reaching below, at, and over shoulder level required.
• Sitting – 80%; standing and walking – 20%.
• Hearing, visual, and verbal ability required.
• Occasional after-hours or weekend work may be required.

Pacific Crest Federal Credit Union is an Equal Opportunity Employer.