Fraud Investigation Manager manages the operations of the fraud investigations department. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Being a Fraud Investigation Manager identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities. Additionally, Fraud Investigation Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Fraud Investigation Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Fraud Investigation Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
The Fraud and Claims Phones team is a part of the greater Retail Operations function within Consumer & Community Banking. Fraud and Claims Phones takes on average, ~1.9 million calls per month. As a Fraud Manager Associate at Chase, you will be responsible for handling inbound customer calls on disputes that could cover Fraud or Non Fraud Regulation E, check forgery, or Bill Pay items. As a Fraud Manager Associate, you will handle inbound customer calls for fraud activity including new account screening, online/electronic transactions, check/deposit holds and compliance closures. We are looking for a Division Leader with a passion for people and managing large teams.
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