Fraud Investigation Manager jobs in Orlando, FL

Description

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics! 

The Fraud Specialist performs analysis of high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify fraudulent transactions. Provides on-demand assistance to Branch Operations, Contact Center, and other departments with fraud concerns. Manages numerous real-time queues and reports containing high-risk transactions from all points of sale on Addition Financial ATM network. 

• Monitors numerous real-time queues and analyzes high-risk transactions from specified points-of-sale within the Addition Financial database.
• Determines if transactions are fraudulent and should be placed on hold; not fraudulent and should be processed; or, unverifiable in which case the data must be analyzed and the transaction either placed on hold or processed.
• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
• Contacts and effectively communicates with members and banks via multiple channels (phone, email, and fax) to validate information and confirm authorizations for purchase.
• Maintains or exceeds established standards for member service and resolves complex issues with little or no supervision or direction.
• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
• Reports as appropriate fraud matters, concerns, and/or the overall fraud condition of applicable divisions, departments, operations or functions within the credit union to management.
• Reviews account histories for fraud, remove and place holds, notes/comments, hot-card plastics, check average monthly balances, check ATM deposits, check POS transactions, reports, and check security video. 
• Completes thorough investigations which may include interviewing members.
• Performs special projects in a timely manner, as requested.
• Maintains a fraud library that provides adequate and necessary reference materials. 
• Collects and disseminates fraud information, and other topical subject information to appropriate/affected management staff, and employees, as appropriate. 
• Identifies, analyzes/interprets and makes recommendation for fraud requirements.
• Work with Law Enforcement on cases, evidence handling, and court appearances.
• Prepare Suspicious Activity Reports (SARS) as required by FINCEN.
• Other duties may be assigned.

Requirements

Education:

• High School Diploma

Experience:

• Financial institution investigations or law enforcement experience in financial crimes is required.

Certifications:

• One of the following is preferred: CFCI, CFE, CCFC, and/or WZ certification.

OTHER CHARACTERISTICS OF THE POSITION:

Physical Demands:

• Sitting for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus.

Mental Demands:

• Must understand and follow a set of clear oral and/or written procedures without deviation.
• Performs repetitive routine tasks.
• Withstand moderate amounts of stress.
• Must adhere to a provided work schedule to meet a set of qualitative production standards.
• Perform tasks that vary little from day to day.
• Implements others’ decisions/procedures with little judgment required.
• Must relay information orally.

WORKING WITH US:

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off.
• Major holidays off including Federal holidays that many other industries don't observe.
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts.

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.