Fraud Investigation Manager jobs in Rochester, MN

Reports to: Senior Fraud Analyst
Locations available: Big Stone City, Eagan, Ortonville, Redwood Falls, or Waseca

Position Summary/Purpose:
Minnwest is seeking an individual for a full-time Advanced Fraud Investigations Associate position in multiple Minnwest locations. Position is responsible for assisting in the monitoring of and the investigative with customers pertaining to fraudulent activity; providing Minnwest Bank customers with a professional and courteous knockout experience when dealing with suspicious activity. Execution of required actions to resolve customer issues and ensure risk mitigation, working to recover losses and maintain adequate controls. Must be professional, welcoming and responsive through all communication channels.

This position is the embodiment of Minnwest’s four core values: (1) the customer is our FIRST priority, (2) we will keep all the commitments we make, (3) we are the people who get things done, (4) we will work together as a team.

Minimum Requirements

• High school diploma
• 3 years of customer service experience
• 1 - 2 years of banking experience
• Use of Microsoft Office suite products - Excel, Word, PowerPoint, etc.

Preferred Qualifications:

• 1-2 years related banking experience in fraud, internal audit, risk or compliance areas
• Working knowledge of bank operation processes
• Knowledge of FiServ Premier application
• Knowledge of, or experience with UCC regulations and Regulation E

Working Conditions: Work indoors in a standard office environment. Occasional lifting up to 50 lbs. May involve traveling for training or meetings. Hours: 9:30am-6:00pm, some flexibility on days of week and hours.

We offer a team-oriented work environment, competitive pay, and a strong benefit package, including medical, vision, dental, life, and 401k.

At Minnwest, we invest in the best people - driven people, compassionate people, creative people….people like you! Ready for a great career opportunity with advancement possibilities? Apply to join our Minnwest team today.

A full background check including federal, state, county, and civil will be conducted on the final candidate for the position. Candidate must pass the background check in order to obtain employment with Minnwest.

AA/EOE