About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Do you have a passion for researching, analyzing, and solving problems?
Our company is currently hiring in San Antonio, TX
Fraud Investigation Services Team Lead
$20.50 HR
Weekends Off & Great Benefits
*This position is Onsite*
Summary:
As an experienced Fraud Investigation Service Associate, you will be supporting our client’s customers as a first point of contact and resolving questions, researching complaints concerning their accounts and solving problems. This position also requires an individual who is passionate about finding and stopping fraud. Successful applicants need to have a keen ability and drive to identify fraudulent activity and go beyond the basics. The position requires the ability to identify and mitigate fraud activity, monitor, and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties as required in a high pace environment.
What you will be doing:
Communicating to customers/clients about any questions concerning, researching, investigating, and analyzing issues related to their account- Identifies and mitigates risk exposure to the project profits that include fraud prevention and detection.
- Focuses on the prevention and recovery of fraudulent losses.
- Coordinates fraud prevention strategies.
- Provides ongoing analysis of case files and fraud detection systems to determine emerging trends.
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Always maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers and colleagues through various channels (email and phone).
- Contacting, acknowledging, and resolving customer complaints and difficult situations.
- Data Entry (Keeping records of customer interactions, transactions, comments, and complaints).
- Providing support to other positions/operations in cases of heavy workloads or absences.
- Ensure customer satisfaction and provide professional customer support.
- Complies with all policies and standards.
What you get:
Full Time Employment- This position is full-time (40 hours/week) Sunday- Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours.
- Hourly Rate of $20.50 starting on day one
- Paid Training
- Career Growth Opportunities
- Great Work Environment
- Full Benefit Options
- Vacation, Sick Time, and Holiday Pay
- Medical, Dental, Vision, Life Insurance, and additional benefits
- 401K
People who succeed in this role have:
The ability to convey complex information in clear and concise terms to ensure customer understanding.- Strong commitment and work ethic.
- Consistent attendance with ability to meet work schedule including the required training period.
- Successful completion of Conduent new hire paid training program.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.
- Love helping people and guiding them to the best solution for their issue.
- Are excited by innovative technology.
- Provide calm conflict resolution and problem solving for frustrated customers.
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Required Qualifications:
Must be at least 18 years of age or older.- Must have a High School Diploma, or equivalent.
- 1-3 years Customer Service and/or banking experience.
. 1-3 years Management experience
- 1-3 years in Fraud banking industry, clearing house payment investigations, chargebacks, or lending.
- Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
- Must be able to successfully pass a criminal background check, credit check and security clearance
- Must comply with camera requirements when attending meetings and training.
Preferred Qualifications:
1 years of previous Fraud Investigation experience is a plus
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.