Fraud Investigation Manager jobs in San Francisco, CA

Your Role

Pomelo’s first fraud manager will be responsible for the overall ownership of fraud risk, processes, losses, data analytics, false positive ratios and operational strategies. Collaborating closely with stakeholders to develop the necessary procedures and tooling to identify and address fraud risks throughout the entire fraud lifecycle, including acquisition, conversion, customer account security, and chargebacks. Additionally, this role will drive the implementation of fraud detection technology, advise on new and existing product features and team up with third party vendors. The candidate will also support stakeholders with their risk expertise, wear a product manager hat and provide guidance on servicing and operations best practices.

• Leverage data ( internal and external) to provide insights and develop best in class fraud policies
• Root cause analysis of fraud events and decisioning on defense techniques
• Investigate fraud escalations submitted by stakeholders and customer support team 
• Improve customer experience by analyzing our customer’s flow of funds (repayments, ACH returns and chargebacks) 
• Conduct ongoing analysis of transaction data, customer profiles, and other relevant data sources to identify potential fraud patterns, anomalies, and trends.
• Monthly reporting and quality control tasks for our bank partner 

Required Qualifications

• Experience in tooling for fraud detection and transaction monitoring 
• Experience working with credit products and different funding instruments (ex: ACH, debit card). B2C is a plus.
• Intermediate proficiency in SQL 
• Ability to partner with our data science team to build and leverage fraud risk models
• Previous experience in managing fraud chargebacks through a third party vendor
• Proven record of building out best in class fraud department and passing successful audits

Nice to Haves

• CFE, CAMS certification
• Experience with both domestic and cross-border/international financial products

Pomelo takes a market-based approach to compensation, offering equity and a base salary as part of the compensation package. The estimated base salary range for this role is $141,000 - $156,000 per year. Exact compensation may differ from this range and depends on the candidate’s experience, domain expertise, and interview performance.