Fraud Investigation Manager jobs in Worcester, MA

Schedule

What You’ll Do

• Establishes and reviews key strategic priorities and translates them into a comprehensive, actionable, strategic plan. Monitors execution of the strategic plan for opportunities and develops inclusive planning processes.
• Proactively anticipates and recognizes fraud trends and opportunities, develops solid solutions and utilizes sound judgment to make viable operational business recommendations and decisions.  
• Analyze fraud trends, patterns, and emerging threats to identify vulnerabilities and proactively address potential areas of risk with a heavy focus on proactive, upstream prevention.
• Collaborate cross-functionally with internal stakeholders, including risk management, operations, technology, and compliance teams, to ensure alignment and integration of fraud prevention efforts across the organization.
• Utilize data analytics and predictive modeling techniques to identify anomalous behavior and potential fraud indicators, enhancing the effectiveness of fraud detection mechanisms.
• Enhance existing fraud prevention tools, systems, and team processes to optimize performance and efficiency while minimizing false positives and customer impact.
• Stay abreast of industry best practices, regulatory requirements, and emerging technologies related to fraud prevention and detection, and incorporate relevant insights into our fraud strategy.
• Identify and Monitor KPIs and metrics related to fraud prevention and detection efforts, track progress against established goals, and provide regular reporting and insights to senior management.
• Lead and mentor a team of fraud analysts, providing guidance, support, and professional development opportunities to ensure their success and continued growth.

What You’ll Need

• Bachelors degree in related field preferred
• Proven experience (5 years) in fraud management, risk management, or related Strategy/ Product roles within the financial services industry, with a strong understanding of fraud prevention and detection principles and techniques.
• 3 or more years of progressive related experience developing strategies, managing major initiatives and delivering results within a complex matrix environment required.
• 3 Years experience leading direct reports
• Excellent problem-solving skills and the ability to think strategically and analytically, with a focus on driving results and achieving business objectives.

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.