Fraud Investigation Officer jobs in Jacksonville, FL

The Fraud Risk Officer is part of the Global Fraud Prevention risk and control.

The Fraud Risk Officer is accountable for all control related matters with respect to one or more Fraud Prevention businesses.  This role encompasses all aspects of identifying risk, designing, and executing appropriate controls, and will serve in a support capacity working closely with the in-business control team and business process owners.  The Fraud Risk Officer is responsible for effective execution of all requirements associated with the Manager’s Control Assessment (MCA).  In addition, this role is responsible for developing and maintaining effective relationships across the first, second and third lines of defense.

Responsibilities include, but may not be limited to:

• Partner with Fraud vertical teams to effectively define and document business process and initiatives to assist in risk assessment and control identification
• Assess the spectrum of risks and how those risks arise
• Leverage available tools and processes to support process owners in the design and development of effective controls and monitoring methods, with a focus on automation and efficiency
• Identify key risk indicators and work with the business on development.  Effectively challenge to ensure correct measures are in place
• Ensure there is a strong escalation culture within aligned Fraud areas.  Partner with peers across North America and globally to drive consistent execution and learn from incidents that did not occur within direct Fraud area
• Execute MCA requirements as defined in policy and optimize efforts to drive efficiency and consistency across North America
• Compile evidence and materials for Quarterly and Annual Risk Assessment Reviews
• Build strong relationships across all three lines of defense
• Work with Operations teams to ensure adequate preparation for audits and reviews
• Communicate to all stakeholders (including Senior Management) on a timely basis in a clear manner
• Identify reputational risk and its Fraud / financial cause / effects.  Manage situations that create risk and legal liabilities for Citi

Qualifications:

• Five (5) plus years’ experience in Fraud or Consumer Operations, Controls and Risk Management
• Strong knowledge of the PBWM business and applicable rules, regulations, and processes
• BA degree in related field, advanced degree a plus, or equivalent experience
• Demonstrated track record in bringing value to the business by being an effective partner and challenger in the right circumstances
• Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies, and lines of defense
• Experience in working with Citi Risk and control tools Change Management, MCA, KRI’s, etc.
• Experience and ease in interfacing with Senior Management
• Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task
• Technical proficiencies in MS Word, Excel, and PowerPoint

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experience in Citi Risk & Control preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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