Fraud Investigation Supervisor jobs in Clearwater, FL

Purpose/Duties: Manages the daily dispute and fraud operations of the debit card and digital payment processes. Key contact for projects related to debit card and digital payment platforms fraud and disputes. Must participate in training annually or as required for BSA and the Privacy Act.

Key Result Areas:

• Oversee operations of all Debit card services, including management of the Card and Digital Payment Dispute & Fraud team.
• Bring new ideas and initiatives to address key opportunities/risks including but not limited to fraud losses, delinquent or charged off account concerns specific to debit card programs.
• To be a liaison with PSCU Enhanced Fraud Solutions Analyst pertaining to debit and credit card portfolio.
• This individual performs a wide variety of complex administrative tasks to support Achieva Credit Union’s debit and digital payment programs.
• Manages the debit card and digital payment procedures.
• Correspond to debit card calls and emails related to debit card and digital payment fraud & dispute operations.
• Generate debit card reports and access related databases to obtain appropriate data as needed.
• Analyze member accounts with unusual problems to correct errors or provide other appropriate solutions.
• Support department and enterprise projects and product development.
• Verify daily settlement of chargebacks and disputes provisional credits.
• Assist staff with complex or unusual debit card situations.
• Manage the preparation of monthly statistical and activity reports for senior management.
• Cultivate a strong team by building trust among the team members.
• Monitor overall progress to ensure department goals are met and high-quality member service is maintained.
• Provides prompt, friendly and accurate service to internal and external customers.
• Represents the credit union in a courteous and professional manner.
• Compliance with all appropriate organizational policies and procedures and state and federal regulations.
• Responsible for upholding all credit union ethical standards.
• Represents the credit union in a courteous and professional manner.
• Attend departmental meeting and webinars as appropriate.
• Continuous education regarding card and digital payment compliance and industry best practices.
• Perform other essential job functions as required or assigned.

Minimum Education Required:

• BA/BS in Business Administration or related field

Licenses/Certifications Required: PMI, PMP, or CAPM

Required Skills:

• Financial Institution Experience 1-2 years
• Card and Digital payment chargeback and fraud experience 3-5 years
• Leadership Experience 2 years
• Proficient math skills to balance the departments GL accounts 3-5 years
• Experience in maintaining Regulation E compliance in relation to fraud & disputes & chargebacks
• Microsoft Suite
• Knowledge of Visa and MasterCard network/association
• Exceptional written and listening skills
• Strong documentation skills
• Good interpersonal skills
• Analytical skills
• Ability to work independently
• Ability to manage multiple initiatives/priorities in a fast-paced environment

Benefits:

• Competitive pay
• Up to 18 paid days off in the first year
• Up to 15 paid holidays
• Paid Maternity Leave
• Health and dental insurance
• Life and disability insurance
• Excellent 401k program
• Career pathing with professional development opportunities
• Tuition reimbursement
• Fitness reimbursement program
• Mobile device assistance program
• Free Achieva Checking Plus account

Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age.