Fraud Investigation Supervisor jobs in El Paso, TX

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

We are seeking a highly skilled and analytical bilingual Business Operations Analyst to join our dynamic team. As a key member of the Device Fraud Team, you will play a critical role in preventing, detecting, and mitigating device fraud through advanced data analysis and investigation. You will utilize your expertise in data analytics, SQL, and problem-solving to uncover fraud patterns, assess the effectiveness of fraud prevention rules, and provide insights to enhance our fraud prevention strategies.

Key Responsibilities:

• Analyze large datasets using tools such as Excel, SQL, and data visualization software to identify suspicious patterns, anomalies, and trends indicative of device fraud
• Collaborate with cross-functional teams to develop, implement, and refine fraud prevention rules and algorithms based on data-driven insights and analysis
• Conduct ongoing monitoring and assessment of fraud prevention rules to evaluate their effectiveness and identify opportunities for improvement
• Develop and maintain reports to track key fraud metrics, monitor performance, and communicate findings to stakeholders
• Investigate suspected cases of device fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions
• Stay up-to-date on emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities
• Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree in statistics, mathematics, computer science, or a related field. Advanced degree preferred
• 2 years of experience in data analysis, preferably in a fraud detection or cybersecurity role

Skills and Qualifications:

• Proficiency in SQL for data querying and manipulation
• Strong analytical and problem-solving skills, with the ability to think critically and creatively to uncover fraud patterns and anomalies
• Experience with data visualization tools (e.g., Tableau, Power BI) preferred
• Knowledge of fraud detection techniques, algorithms, and methodologies
• Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities and deadlines
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment
• Relevant certifications (e.g., Certified Fraud Examiner, Certified Analytics Professional) are a plus
• Experience with waterfall methodology to display reporting trends
• Fluently bilingual in English and Spanish

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

Salary Range