Fraud Investigation Supervisor jobs in Phoenix, AZ

• Designs and implements training programs in alignment with the needs of CFS and overall corporate direction. Ensures that training programs adhere to established project goals, department standards and legal requirements.
• Oversees training in areas like New Hire Training and Supervision, New Hire Onboarding Access, Dept. Compliance Training, New Process Training Development and New Training Delivery
• Supports development of CFS policies and procedures and converts them in training materials for the department.
• Coordinates CFS related training projects including the development and oversight of project plans, implementation plans and on-going maintenance plans. Monitors training project schedules and resolves project related issues appropriately.
• Supervises, trains, coaches and motivates staff; assists and directs staff as needed to ensure productivity and service levels are met.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.
• Has signing authority for approving deposits, transfers, and other operational work within approved limits.
• Maintains up-to-date knowledge of Bank policies and procedures.
• Serves as resource to internal and external customers; ensures quality customer service and effective and efficient operational support.
• Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
• Ensures assigned employees are in compliance with specified CNB compliance guidelines.
• Clearly communicates ideas and concepts both orally and in writing.
• Performs other duties as assigned or requested.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 5 years of call center or fraud operations experience in a banking or financial services environment
• Minimum 3 years of experience in classroom training, developing training materials or delivering training
• Minimum 2 years of supervisory experience

Skills and Knowledge

• Must be flexible with travel and occasional Night/Weekend coverage
• Skilled in creating and updating Training Content Development. PowerPoint Proficient.
• Ability to multi task and self-manage time to meet deadlines is required
• Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
• Ability to recognize and reward successes and accomplishments.
• Ability to make independent decisions and quickly assist colleagues with resolving client service issues, inquiries, and complaints.
• Must be capable of working well independently and in teams.
• Ability to handle problem situations with colleagues and clients effectively.
• Knowledge of regulatory requirements and bank policies and procedures.
• Ability to interact effectively with all levels of Bank personnel and customers
• Excellent organizational and analytical skills.
• Excellent ability to analyze credits, as well as a detailed knowledge of lending structure and sources and uses of cash.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to perform functional duties and related positions with minimal supervision.