Fraud Investigation Supervisor jobs in Sioux City, IA

As a member of the UBI team, this position involves a wide range of duties related to fraud monitoring and prevention. Responsible for investigative duties on fraudulent activity and assisting customers with fraud on their account. Reviewing documents, developing an investigative plan of action, and reporting relevant findings to senior management in a timely manner. Log fraud cases, submit and process debit card disputes, assist bookkeeping with daily jobs, and answer Internet Banking calls. Process Debit Card Disputes in a timely and efficient matter. Maintains exceptional customer service while working with or assisting all customers and employees. Sells and promotes all bank services in such a way as to enhance the bank's image within the community.

EDUCATION/TRAINING/EXPERIENCE:

Bachelor of Science or Arts degree with a major in Accounting, Banking, Finance, or related field; or 2 - 5 years related experience and/or training; or equivalent combination of education, training, and experience.

LANGUAGE SKILLS:

Strong reading, writing and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.

MATHEMATICAL SKILLS:

Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest and percentages.

REASONING ABILITY:

Recognize irregular or suspicious transactions and take appropriate steps to prevent loss.

Comprehend and understand bank operations, policies (manuals), and procedures.

Reconcile problems requiring common sense judgment, tact, and on-the-spot decisions.

Determine whether or not requests for confidential information should be granted or refused.

OTHER SKILLS:

Ability to work independently AND collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members.

Basic understanding of computer-related operations.

Interpersonal skills to deal with customers in a courteous and professional manner.

Basic understanding of debits and credits.

Proficiency with ten key calculator.

Computer skills in word processing, spreadsheet and database software to generate correspondence and reports.

CERTIFICATES, LICENSES, REGISTRATIONS:

None Required.

SCHEDULE:

Monday - Friday: 8:00am - 4:30pm

*MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY*