Fraud Investigation Supervisor jobs in Toledo, OH

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).

Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'. 

As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.

Multitude Group is looking for a Senior Fraud Analyst.

Main responsibilities:

• Performing investigative analysis on applications and transaction monitoring cases;
• Analyzing data to identify fraudulent patterns and unwanted activity in support of specific investigations or emerging threats;
• Developing, testing, and implementing new fraud rules and optimizing existing rules in the Fraud Management platform;
• Monitoring and reviewing fraud alerts and taking necessary action to protect customers and the Company;
• Supporting scheme management with a comprehensive understanding of MasterCard portal;
• Suggesting methods to improve detection, mitigation and prevention processes;
• Documenting evidence, findings, and recommendations, keeping manuals updated and processing documentation; 
• Actively participating in team meetings; sharing information and knowledge and making suggestions for improvements to fraud operations;
• Providing fraud training to other teams;
• Collaborating with IT Engineering and Product Owner teams on implementation of preventive and detective tools and assisting product/process owners with risk assessment for fraud and control design;
• Maintaining up to date knowledge on the matters queried, under consideration or related to the functionalities discussed;
• Performing other tasks as assigned by the direct Line Manager.

Knowledge and skills needed: 

• Fluent in spoken and written English;
• University degree in statistics, economics, risk/business management or financial crime;
• At least 3 years of direct experience in Application fraud, Card fraud and Payments fraud management;
• At least a year of SQL usage experience using it in a professional environment;
• Understanding about financial crimes, cyber fraud means and threats, in-depth knowledge of online banking business (including credit cards, lending products, and deposit accounts) and risk management concepts and practices, and performance implications of policies & actions;
• Comprehension of DMS Card transaction processing flow, stages and transaction types (ATM, POS, ECOM);
• Knowledge in PowerBI or similar reporting tools. Database management and Power Query;
• Experience in working with fraud management systems (for example, TransUnion, Seon, Aric, etc.) and behavioral biometrics vendors is a significant advantage;
  
• Experience in creating technical requirements for IT Developers and vendors is advantage; 
• Developing the capability to pull together various bits and facts about a potential fraudulent case in order to develop a 360 picture for better proposals or decision-making;
• Exceptional problem solving and analytical skills;
• Passion to learn about fraud threats and trends as well as usage of new systems and tools;
• Naturally curious and passionate about risk mitigation - if something seems off, you would investigate of what is going on and solve the root problem. You would not accept “That is how things have always been done”.
• Solid critical thinking, attention to detail and ability to analyze large quantities of data, formulating creative and innovative solutions to complex problems;
  
• Enjoy working in a team, but also master working independently.
• Ability to bring a healthy balanced approach to complex issues.
  

We offer: 

• Company share matching program;
  
• Access to LinkedIn learning with over 8000 courses;
• Possibility to work from home and from the office;
• Working in a fast-growing international finance company;
• Opportunities for growth, the realization of own ideas and further training;
• Friendly atmosphere and supportive team.