Fraud Investigation Supervisor jobs in Wilmington, DE

• Supervises the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.Supervises, trains, coaches and motivates staff; assists and directs staff as needed to ensure productivity and service levels are met.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.Proactively identifies, researches and recommends policies and procedures changes to reduce costs, streamline operations and/or increase efficiency.
• Participates in and completes bank-wide projects.Integrates activities with other departments to accomplish common goals.
• Maintains up-to-date knowledge of Bank policies and procedures.
• Serves as resource to internal and external customers; ensures quality customer service and effective and efficient operational support.
• Ensures assigned employees are in compliance with specified CNB compliance guidelines.Prepares, monitors and manages budget for assigned function.
• Under the direction of management, performs human resource duties, including hiring, firing, performance reviews and counseling.Performs other duties as assigned or requested.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 5 years of call center or fraud operations experience in a banking or financial services environment
• Minimum 2 years of supervisory experience

Skills and Knowledge

• Ability to work independently and to adapt to various work-paces while always maintaining a high-level of attentiveness and confidentiality of sensitive information.
• Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
• Ability to recognize and reward successes and accomplishments.
• Ability to make independent decisions and quickly assist colleagues with resolving client service issues, inquiries, and complaints.
• Must be capable of working well independently and in teams.
• Ability to handle problem situations with colleagues and clients effectively.
• Knowledge of regulatory requirements and bank policies and procedures.
• Ability to interact effectively with all levels of Bank personnel and customers
• Excellent organizational and analytical skills.
• Excellent ability to analyze credits, as well as a detailed knowledge of lending structure and sources and uses of cash.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to perform functional duties and related positions with minimal supervision.
• Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
• Clearly communicates ideas and concepts both orally and in writing.