Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Department: Prevention
Reports To: Program
Director
Position Type: 1.0 FTE, exempt
Bilingual
candidates are eligible for an additional $1.50 Bilingual Differential. This
bilingual differential is included in the salary range above.
Eligible for full-time benefits. See our benefits page at https://hivalliance.org/employment/benefits/
Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions and Resume via the Job Portal to be considered. The Job Portal can be found here https://hivalliance.org/employment/open-positions/
Please note: Recruiting scams are on the rise - Make sure to protect your information. HIV Alliance does not conduct interviews or ask for personal information (ID, Social Security, etc.) via text. Additionally, double check the email of who is communicating with you. Email communication from HIV Alliance uses @allianceor.org or comes from noreply@criterionhcm.com. Please report any suspicious activity to Human Resources at ostankey@allianceor.org and/or ldavis@allianceor.org.
Position
Summary
This position will oversee the prevention & education programs including HIV testing, Needle Exchange, outreach, the Men’s Health Network, PrEP Coordination and community and youth education primarily in Marion and Lane Counties, though some programs extend over additional counties. In this role they will be responsible for quality assurance and improvement, staff training, and general program oversight. The Prevention Manager must possess a high level of awareness regarding Oregon’s at-risk groups which include Gay/Bi men and men who have sex with men (MSM), people who inject drugs (PWID), partners of people living with HIV (PLWHA) and the trans community. The Manager is a member of the Program Managers team and will work closely with other team members in reaching out to and engaging the community of gay men and MSM, PWID and partners of PLWHA and recruiting PLWHA community educators. This position represents the agency in a variety of community settings including meetings and events. The Manager supervises volunteers and staff, and ensures that they have the tools, training and resources needed to effectively carry out their work. This position is involved in the development of strategic prevention and education initiatives and participates in planning, development, implementation and monitoring of such initiatives.
Essential Functions and Responsibilities
General Duties
Advocate for
needed services and future direction of these services
Provide direct
supervision of program staff and role model excellent work ethic and
professionalism
Stay current
on HIV prevention (interventions, stats, etc)
Help foster
community involvement, support and effective collaboration
Participate in
agency collaboration, creative processes and lead committees
Present to
community and partner agencies on HIV and programs
Participate on
all required agency teams and committees
Provide
prevention services as needed, including evening and weekend services.
Model and
encourage community collaborations in all programs & acts as liaison to
community groups and coalitions
Solicit client
feedback on a regular basis and use that feedback in ongoing program
development and evaluation
Attend
workshops and trainings that are relevant to job responsibilities and which
will encourage professional development
Prevention
Manager Duties
Oversee all
aspects of HIV Prevention programs
Assists in the
development of new projects that increase wellness of at-risk communities
Coordinate
outreach and testing events such as Awareness Day Testing and World AIDS Day
Testing
Collaborate
with grant writer to develop and submit grants, and grant/contract reports as
requested
Manage data
concerning services and use that data in ongoing program development and
evaluation
Ensure that
testing procedures are followed by all staff and volunteers
Support
training and mentoring of HIV educators and HIV speakers
Work with
program managers to recruit and screen HIV speakers
Work with
other managers and directors to create and institute policies and procedures
for prevention programs
Conduct
community outreach to gay men and other men who have sex with men
Seek out
opportunities for partnership and networking with organizations or groups
serving or targeting gay/bi men.
Increase
engagement of gay men in agency volunteer program, and in other roles at the
agency
Provide HIV
prevention education to communities at risk for HIV/HCV
Coordinate
with the Client Services Manager to ensure that people living with HIV and
their partners have access to prevention information and testing
Coordinate
events targeting gay men such as focus groups and awareness events
Seek out opportunities for partnership and networking with
organizations or groups serving or targeting PWID
Facilitate outreach and access to testing & other agency services
to PWID
Staff
Supervision and Support
Provide
supervision, training and support for program employees and volunteers
Provide
de-escalation support for clients in crisis and support staff in productively
working with clients in crisis
Collaborate
with other staff and volunteer to recruit high-risk populations into
Counseling, Testing and Referral Services
Seek staff
input and ensure good communication between staff and leadership
Facilitate
department meetings as needed
Support
department lead positions in their roles
Ensure
consistent communication with employee
Ensure
adequate supervision of volunteers during outreach events
Equity and
Quality
Support and
champion the development and implementation of program equity goals
Ensure that
staff can track data necessary to monitor progress toward equity goals and to
identify disparities
Identify
training and provide equity focused and culturally responsive supervision to
staff
Support
collection of client feedback on a regular basis and using that feedback to
make program improvements
Ensure that
staff concerns related to equity are addressed
Ensure that
policies and procedures and consistently applied
Provide staff
with opportunities to share input related to program equity goals
Required
Qualifications
At least three
years of experience in delivery of care or services to target populations
At least three
years of coordination, management or leadership experience
One year of
experience with training and presentation, ability to effectively present to
community and partner agencies
Experience
working with the LGBTQ community
Experience in
nonprofit and or public health work
A
Multicultural sensitivity and awareness and support of harm reduction
philosophy and client-centered approach
Commitment to
diversity and inclusiveness in all aspects of job performance
Knowledge of
the unique issues affecting high-risk communities and willingness to learn
about culturally relevant interventions for gay and bisexual men, people who
inject drugs and people living with HIV/AIDS.
Willingness to
work with:
· gay/bisexual men and other men who have sex with men.
· marginalized, underserved populations.
· people who inject drugs.
· sex workers.
· individuals engaging in behavior considered to be high-risk for HIV.
Leadership
skills and ability to set challenging and attainable goals, to set priorities,
to inspire others to high levels of creative performance, and to leverage ideas
into action
Experience in
effectively prioritizing needs in a complex work environment with multiple and
sometimes competing agendas
Self-determined,
highly motivated and solution focused
Ability to
maintain a high level of confidentiality, a professional demeanor, and to
represent the organization in a positive manner at all times
Strong
professional boundaries and ethics
Excellent
written and oral communication
Ability and
willingness to grow in position and assume higher level duties
Ability to
prioritize tasks and meet deadlines
Knowledge of
Microsoft Word, Excel, and ability to learn relevant programs
Background in
training and presentation, ability to effectively present to community and
partner agencies
Comfortable with discussing sex, sexuality, and addiction
Ability to
communicate and facilitate in group setting
Ability to
build and maintain bridges between HIV Alliance and its clients, other
non-profit agencies
Team player
who is self-motivated and enthusiastic
Willingness to
work a flexible schedule, including many evenings and some weekends.
Ability to
collaborate with agency teams, board of directors, and community members.
TB test
(provided by agency)
Ability to
pass agency criminal background check
Valid Oregon
driver’s license, driving record sufficient to be covered by agency auto
insurance policy, ability to transport self to job-related events and locations
Ability to drive long distances in large vehicles, ability to sit and stand for extended periods of time
Preferred Qualifications
Experience in staff supervision, hiring, and coaching
Physical Demands
While
performing the duties of this job, the employee is required
· Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
· Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
· Ability to sit or stand for extended periods of time at an assigned station
· Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
· Continuous clarity of vision at 20 inches or less for processing of paperwork
The
physical demands described above here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job.
Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions of the job.
Working conditions, Travel and
Environment
The
duties of this job require individuals be able to work in non-traditional and
community-based settings
The
duties of this job require regular attendance
· Ability to work flexible hours, including early mornings, evenings, and weekends
· Ability to work 5 days per week for a minimum of 40 hours per week
Travel
to other locations as necessary to complete essential job functions
· Ability to transport self to job-related events and locations
HIV Alliance is an equal employment opportunity employer committed to cultural diversity and compliance with the ADA. HIV Alliance encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.
HIV Alliance is a community united to
stop the spread of the HIV epidemic. We strive to create an environment where
everyone is empowered to reach their full potential. We value the diverse
perspectives that each of us brings to this work, understanding the influences
of culture, race, color, religion, national origin, ancestry, citizenship
status, physical or mental disability, age, sex, sexual/affectional orientation,
gender identity, gender expression, marital or partnership status, veteran
status, political affiliation or belief, genetic information and HIV status in
shaping our life experiences. We pledge to listen and ask questions before
making judgments, and to continue to educate ourselves and each other. We
recognize that we will only be
successful against the HIV epidemic in a culture where oppression is not
tolerated.
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