Fraud Prevention Associate jobs in Providence, RI

Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Fraud representative
  • Santander
  • East Providence, RI FULL_TIME
  • Description : Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution.

    Sells targeted products / services as part of client-initiated interactions. Responsible for maintaining operational integrity.

    Essential Functions / Responsibilty Statements :

    Creates a connection and develop rapport with customers to provide outstanding, personalized service.

    Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.

    Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.

    Engages in team trainings and help with operational duties.

    Participates actively in team meetings to help create a motivational environment.

    Shares recurrent problems and identified trends by customer input.

    Meets or exceeds sales goals by influencing customers to learn about products / services that will benefit them,

    Assists customers with inquiries and / or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary.

    Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.

    Complies with all company and risk management policies and procedures.

    Qualifications :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education :

    Bachelor's Degree or equivalent work experience in (Req)

    Work Experience :

    Experience in Financial Services, Customer Service, or goal-oriented environment., years (Req)

    Skills and Abilities :

    Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking.

    Broad knowledge of customer service best practices, identification, resolution and implementation.

    Ability to adjust to new developments / changing circumstances.

    Ability to work in a fast paced, rapidly changing environment.

    Ability to build and foster internal and external relationships.

    Ability to educate customer on a service or product solution.

    Ability to present information or solution in a clear and concise manner.

    Ability to question, accurately identify a need and present an effective solution.

    Ability to adhere to policies, procedures, and instructions of management.

    Ability to work effectively as a team member.

    Diversity & EEO Statements : At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.

    We actively encourage everyone to apply.

    Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

    Working Conditions : Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown.

    Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

    Employer Rights : Employer Rights : This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties.

    You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.

    This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

    Last updated : 2024-02-23

  • 21 Days Ago

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Fraud Operations Team Leader - Card Fraud
  • Citizens Bank, N.A.
  • Riverside, RI OTHER
  • DescriptionFraud Operations Team Leader Responsible for assisting manager with the coaching and development of a call center team in Card Fraud Operations. Monitor and ensure service levels are met. U...
  • 3 Days Ago

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Clinical Manager- Intraoperative Neuromonitoring
  • SpecialtyCare Associate Referral Program
  • Providence, RI FULL_TIME
  • SpecialtyCare continues to grow and we’d like you to grow with us. We are the industry leader in intraoperative neuromonitoring (IONM) services in the US—monitoring over 60,000 cases annually, providi...
  • 23 Days Ago

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Fraud Strategy Manager
  • Citizens Bank, N.A.
  • Johnston, RI OTHER
  • DescriptionPrimary focus of role is on day-to-day operational execution, with occasional contribution to broader planning within Check Deposit and In-Clearing. Manages, develops, implements, and monit...
  • 3 Days Ago

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BSA & Fraud Analyst
  • Westerly Community Credit Union
  • Wakefield, RI OTHER
  • $1,000 Sign-on Bonus *Paid out after 90 days with a satisfactory review* ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for providing daily operational support to the Risk and Fraud Ma...
  • 1 Month Ago

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Fraud Risk Oversight Director
  • Citizens Bank, N.A.
  • Johnston, RI OTHER
  • DescriptionAs the Fraud Risk Oversight Director, you will lead a team of risk management professionals, setting the organization’s Fraud Prevention and Risk Management Policy, associated Minimum Requi...
  • 21 Days Ago

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0 Fraud Prevention Associate jobs found in Providence, RI area

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Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Providence, RI
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Warwick, RI
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/17/2024 12:00:00 AM

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Surveillance Investigator -Experienced
  • Command Investigations
  • Providence, RI
  • Command Investigations LLC is a dynamic and forward-thinking investigative company that has been at the forefront of the...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Southborough, MA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Brockton, MA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/17/2024 12:00:00 AM

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Covert Surveillance Investigator, Part Time
  • Meridian Investigative Group, Inc
  • Worcester, MA
  • Job Type Part-time Description JOB PURPOSE Conduct covert field surveillance, with an emphasis on worker's compensation ...
  • 3/17/2024 12:00:00 AM

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Fraud Investigator II - Healthcare (REMOTE)
  • University of Massachusetts Medical School
  • Shrewsbury, MA
  • Overview: GENERAL SUMMARY OF POSITION: Under the general direction of the Associate Director, or designee, the Fraud Inv...
  • 3/15/2024 12:00:00 AM

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Compliance Analyst
  • Foxwoods Resort Casino
  • Mashantucket, CT
  • Under the direction of the Chief Compliance Officer and the Director BSA Compliance, the incumbent ensures compliance wi...
  • 3/15/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Prevention Associate jobs
$43,442 to $55,672
Providence, Rhode Island area prices
were up 1.6% from a year ago

Fraud Prevention Associate in Portsmouth, OH
The Fraud Prevention Associate authenticates transactions and customers in real time using multiple data sources and complex data sets with a high degree of accuracy.
January 11, 2020
Fraud Prevention Associate in Great Falls, MT
In an effort to protect our clients' assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Fraud Operations Team is tasked with monitoring and analyzing client activities in order to detect and curtail fraud.
December 04, 2019