Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
QCR Holdings, Inc.
Job Description
TITLE: Fraud Investigator REPORTS TO: VP, Fraud Operations Officer
DEPARTMENT: Operations LOCATION: TBD
JOB SUMMARY:
The Fraud Investigator will be responsible for the investigation and prevention of fraud and loss with respect to all QCRH banks and its clients.
ESSENTIAL FUNCTIONS:
Investigator is responsible for determining any action required to prevent and/or recover fraud losses, which includes creating cases, analysis, documentation, follow-up, and hand-off to internal partners. The Fraud Investigator is responsible for documenting cases per department procedures.
QUALIFICATIONS:
Bank specific software applications and FISERV applications.
Job Type: Full-time
Pay: From $21.09 per hour
Benefits:
Schedule:
Work Location: In person
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