Fraud Prevention Manager jobs in Asheville, NC

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Essential Job Duties:

• Oversees and conducts site visits throughout three regions.
• Conducts loss prevention checks and walk throughs (i.e., cash drawer checks) and case studies to determine what items are typically stolen from the stores.
• Oversees all case investigations for external and internal theft.
• Builds cases and files charges with the local police department.
• Pulls security video and fills out detailed report regarding theft and the incident.
• Typically serves as a witness in court if Goodwill proceeds with pressing charges.
• Manages loss prevention staff.
  • Hires and fires employees, completes disciplinary actions, onboarding, training, and scheduling.
• Works with risk management and third-party vendors to assess and review exposures and current general liabilities.
• Communicates with leadership regarding loss prevention, camera systems, trends throughout the stores, etc.
• Participates in retail management and store management monthly meeting.
• Acts as liaison between loss prevention and information technology departments to pull summary reports from the internal point of sale (POS) system.
• Reviews worker compensation cases.
• Pulls security video and provides information to insurance company as needed.

Educational Requirements:

Bachelor's degree required, with a focus on Criminal Justice or Loss Prevention preferred.

Experience Requirements:

• 3-4 year's loss prevention background required.
• 1-2 years’ experience managing and training cross-functional LP team.
• Basic law enforcement experience, preferred.
• De-escalation or conflict management experience required.
• Experience in court or building case files required.
• Experience with a Point of Sales system.
• Experience with internal compliance investigations.
• Excellent communication skills—both written and verbal.
• Strong presentation skills and experience developing and facilitating trainings at all organizational levels on loss prevention best practices.
• Proficient in Microsoft Office Suite (Word and Excel).
• Highly experienced in security video systems—downloading, processing and distributing video files.
• Wicklander certified, preferred.
• Familiarity with loss prevention reporting and KPIs. Presentations/trainings.
• Driver’s license required.
• Ability to travel within region, as required.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

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