Fraud Prevention Supervisor supervises fraud detection associates in their effort to identify and prevent future fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Prevention Supervisor regularly reviews the team's work product and makes recommendations as needed. Researches, documents, and implements best practices in the fraud prevention industry. Additionally, Fraud Prevention Supervisor analyzes current processes and procedures and makes recommendations to promote more effective operations. Provides training and guidance to new employees. Typically requires a bachelor's degree. Typically reports to a manager. The Fraud Prevention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Fraud Prevention Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Asset Protection Officer (APO) is responsible for securing all of The United Family’s assets while providing a safe work environment for our team members and a safe shopping environment for our guests. He/She will perform job duties to include apprehending and deterring shoplifters, monitoring internal compliance policies and other duties as assigned.
Key Responsibilities:
Facilitating a safe working environment for our team members.
Providing a safe shopping environment for our guests.
Proactively monitoring security cameras for theft/fraud/ORC related activity.
Apprehending suspected shoplifters while following company guidelines.
Deterring shoplifting suspects when safe apprehensions cannot be made.
Participating in corporate shrink reduction programs.
Completing incident reports related to internal/external theft and submitting a video request.
Submitting fraud alerts to notify neighboring stores of suspected theft/fraud activity.
Perform other duties as assigned by the Asset Protection Officer Manager (APOM).
Key Requirements:
Must be 18 years of age or older.
Commissioned law enforcement officer preferred but not required.
Strong verbal and written communication skills.
Ability to verbally de-escalate stressful situations.
Ability to function well in high pressured situations and make sound decisions.
Ability to perform all physical aspects of the job, including but not limited to bending, standing in place, lifting, squatting, climbing, walking, sitting for long periods and at times running.
Ability to accept supervisory coaching related to performance, work habits and attitude.
Ability to learn, use, and operate various computer software programs and other electronic tools.
Ability to multitask.
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