Fraud Prevention Supervisor jobs in Albuquerque, NM

ROLE SUMMARY

The LP supervisor works in the field and manages the day-to-day operations for plain close loss prevention agents and/or uniform guards assigned to clients. The area supervisor will also undertake other responsibilities such as client relations, staff recruitments, training new employees, professional and performance development, etc.

KEY DUTIES AND RESPONSIBILITES

• Understanding of asset management and uniform guard principles
• A pro-active attitude
• Ability to manage relationships with associates and clients
• Excellent verbal and communication skills
• Excellent track record with detailed knowledge of the industry
• Train the employees to work efficiently to ensure smooth, continuous and result driven operations
• Select new candidates by taking interviews whenever necessary
• Maintaining the employee attendance records 
• Assisting various policies to the management staff that would help in meeting business goals
• Conduct site visits as necessary 
• Monitoring the on-going work and identifying any problems
• Offer appropriate solutions to the identified problems
• Providing proper customer service by responding to the client’s questions and complaints in a timely manner
• Enforce disciplinary and behavioral standards for the employees 
• Supervising the daily operations 
• Ensuring that the employees are following safe work practices and company standards

ADDITIONAL DUTIES AND RESPONSIBLITIES 

· Comply with all Vigilant AP directives, policies and procedures.

· Perform all delegated tasks assigned by Loss Prevention Regional.

· Adhere to Company standards as stated in departmental training manual.

SKILLS AND QUALIFICATIONS 

· Must be at least 18 years old

· High School diploma or equivalent; some college preferred.

· Excellent written / verbal communication skills.

· Ability to interact professional and positive manner with store management, Loss Prevention team members and client associates and customers.

· Able to work independently with minimum supervision.

· Must be detail oriented, highly motivated, and a self-starter.

· Able to stand and/or walk for long periods of time, both inside and outdoors. 

· Ability to work flexible hours, including nights, holidays and weekends.

· Able to pass a thorough background screen, including criminal background check.