Fraud Prevention Supervisor jobs in Austin, TX

Description

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud & Loss Prevention Analyst III! The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst III is responsible for interacting with customers, conducting investigations, and coordinating with relevant internal teams and external resources. Additionally, The Fraud & Loss Prevention Analyst III is responsible for the Bank’s fraud and loss prevention and detection activities. This position stays current with new fraudulent activities and threats that may breach the Bank's prevention measures. This position helps develop procedures to ensure minimal risk of fraud.

• Fraud detection responsibilities include expert usage of the Automated Monitoring System (AMS) fraud analysis system including evaluating alerts and establishing cases.
• Keep management informed of department activities, and any significant problems or concerns.
• Collaborate closely with internal stakeholders, such as Retail, Payment Operations, EIP, Customer Care, BSA, Compliance, and Legal, to gather information and coordinate investigations.
• Interact with financial institutions and law enforcement to validate information and to confirm or cancel authorizations.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Identify fraud trends by analyzing accounts and transaction patterns and develop system improvements to prevent fraudulent activities.
• Assist in the monitoring of account activity for suspicious patterns and activity.
• Develop and maintain KPI and KRI metrics
• Assume responsibility for establishing and maintaining effective communication and coordination with bank staff, management, and law enforcement.

Education / Experience Preferred:

• Bachelor’s Degree, preferred, or equivalent work experience of 6 or more years of banking experience including a minimum of 4 years’ experience in fraud research.
• Must possess strong understanding of the (AMS) Fraud Analytics solution(s) and its capabilities.
• Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.
• Exceptional verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Familiarity with ACH, wire, check, Zelle, and debit/credit card fraud investigation processes and protocols preferred.
• Ability to prepare internal communications relevant to investigation findings.
• Excellent analytical, organizational, communication, and report writing skills.
• Ability to mentor junior staff.
• Certified Fraud Examiner (CFE) credentials preferred.
• SQL and Power BI experience preferred.

Sunflower Bank Benefits employees enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more employee perks & incentives!