Fraud Prevention Supervisor jobs in Orange, CA

Job Summary: 

The Fraud Prevention Associate I reviews potential fraudulent credit card transactions for the prevention and the detection of fraud in a card not present environment. The Fraud Prevention Associate authenticates transactions and customers in real time using multiple data sources and complex data sets with a high degree of accuracy. 

Job Expectations:

• Be responsible for monitoring numerous real-time queues, reviewing for risky transactions and other abuse methods 
• Analyze customer accounts and transactions to identify and prevent fraudulent activity
• Identify areas which require improvement and drive improvement of internal processes
• Collaborate with multiple departments and teams to improve our fraud prevention strategy  
• Research fraud and user behavior, both existing and emerging, contributing to improve fraud prevention mechanisms, processes and tools
• Acquire strong knowledge of the world of fraud including prevention technologies and techniques
• Dispute and manage Chargeback/dispute rates. Monitor and adapt to emerging trends
• Team player capable of learning and sharing knowledge in remote environment
• Flexibility to work various shifts

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Proven problem solver with strong analytical skills.
• Accuracy and attention to detail required. 
• Quick thinker and fast learner with demonstrated decision making skills. 
• Extremely proactive and naturally inquisitive.
• Ability to identify patterns and formalize complex ideas into simple stories. 
• Proven ability to work effectively in a fast-paced environment 
• Strong interpersonal, verbal, and written communication skills.
• Must be self-motivated and have excellent organizational skills that require minimal daily supervision.
• Team player capable of learning and sharing knowledge in remote environment

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires one (1) year in fraud credit/debit cards investigations, preferably in an e-Commerce environment.

Education Requirements: 

Bachelor’s Degree in Accounting, Finance, Criminal Justice, Statistics, Banking, or related field required.

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