Fraud Prevention Supervisor jobs in Wilmington, DE

Fraud Prevention Supervisor supervises fraud detection associates in their effort to identify and prevent future fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Prevention Supervisor regularly reviews the team's work product and makes recommendations as needed. Researches, documents, and implements best practices in the fraud prevention industry. Additionally, Fraud Prevention Supervisor analyzes current processes and procedures and makes recommendations to promote more effective operations. Provides training and guidance to new employees. Typically requires a bachelor's degree. Typically reports to a manager. The Fraud Prevention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Fraud Prevention Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Supervisor I Card Fraud/Svcg
  • City National Bank
  • Wilmington, DE FULL_TIME
  • SUPERVISOR I CARD FRAUD/SVCG

     

    WHAT IS THE OPPORTUNITY?
    The Card Fraud /Servicing Supervisor is responsible for effectively managing, developing, mentoring and motivating colleagues involved in Card Servicing and fraud prevention functions that include inbound and outbound call center and/or back office operations in a 24/7 environment. Responsible for the completion of call monitoring, team meetings, documenting employee development plans, ensuring feedback provided is accurate, complete, timely and provides the guidance necessary to ensure colleagues accomplish their goals. Responsible for ensuring the operational integrity of assigned function and adherence to Bank policies and procedures with a primary focus on daily workforce / workflow management. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service.

     

    Banking and Investment Services Division
    Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

     

    What you will do
    • Supervises the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.Supervises, trains, coaches and motivates staff; assists and directs staff as needed to ensure productivity and service levels are met.
    • Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.Proactively identifies, researches and recommends policies and procedures changes to reduce costs, streamline operations and/or increase efficiency.
    • Participates in and completes bank-wide projects.Integrates activities with other departments to accomplish common goals.
    • Maintains up-to-date knowledge of Bank policies and procedures.
    • Serves as resource to internal and external customers; ensures quality customer service and effective and efficient operational support.
    • Ensures assigned employees are in compliance with specified CNB compliance guidelines.Prepares, monitors and manages budget for assigned function.
    • Under the direction of management, performs human resource duties, including hiring, firing, performance reviews and counseling.Performs other duties as assigned or requested.

    Must-Have*

    • Bachelor's Degree or equivalent
    • Minimum 5 years of call center or fraud operations experience in a banking or financial services environment
    • Minimum 2 years of supervisory experience

    Skills and Knowledge

    • Ability to work independently and to adapt to various work-paces while always maintaining a high-level of attentiveness and confidentiality of sensitive information.
    • Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
    • Ability to recognize and reward successes and accomplishments.
    • Ability to make independent decisions and quickly assist colleagues with resolving client service issues, inquiries, and complaints.
    • Must be capable of working well independently and in teams.
    • Ability to handle problem situations with colleagues and clients effectively.
    • Knowledge of regulatory requirements and bank policies and procedures.
    • Ability to interact effectively with all levels of Bank personnel and customers
    • Excellent organizational and analytical skills.
    • Excellent ability to analyze credits, as well as a detailed knowledge of lending structure and sources and uses of cash.
    • Excellent interpersonal, verbal, and written communication skills.
    • Ability to perform functional duties and related positions with minimal supervision.
    • Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
    • Clearly communicates ideas and concepts both orally and in writing.
    Compensation
    Starting base salary: $59,467 - $94,975 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    *To be considered for this position you must meet at least these basic qualifications
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

     

    Benefits and Perks
    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

     

    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
    City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

     

    ABOUT CITY NATIONAL
    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
  • 21 Days Ago

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Full-Time Loss Prevention Supervisor
  • KOHLS
  • Wilmington, DE FULL_TIME
  • Hourly rate based on experience, starting rate of $18.10-$23.10 Improve company profitability by developing and maintaining effective LP programs to reduce exposure to theft and increase associate awa...
  • 6 Days Ago

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Fraud specialist
  • City National Bank
  • Wilmington, DE FULL_TIME
  • City National Bank Fraud Detection Specialist I Wilmington , Delaware Apply Now A Fraud Detection Specialist I, will review alerts / transactions that are flagged as potentially fraudulent, or out of ...
  • 9 Days Ago

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Fraud Investigator Specialist
  • City National Bank
  • Wilmington, DE FULL_TIME
  • FRAUD INVESTIGATOR SPECIALIST WHAT IS THE OPPORTUNITY?Responsible for performing and documenting through root cause analysis on clients' transactions identified through fraud operations and strategy t...
  • 10 Days Ago

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Fraud Risk Analytics Manager
  • Mercury Financial LLC
  • Wilmington, DE FULL_TIME
  • Are you ready to build the future of our company? About Mercury® Financial Mercury® Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, ...
  • Just Posted

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Head of Fraud and Payment Risk
  • Mercury Financial LLC
  • Wilmington, DE FULL_TIME
  • Are you ready to build the future of our company? About Mercury® Financial Mercury® Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, ...
  • Just Posted

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0 Fraud Prevention Supervisor jobs found in Wilmington, DE area

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Route Supervisor
  • Brinks
  • Wilmington, DE
  • The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors tha...
  • 3/19/2024 12:00:00 AM

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Warehouse Supervisor
  • Leviton Manufacturing
  • New Holland, PA
  • About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting...
  • 3/18/2024 12:00:00 AM

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Warehouse Supervisor
  • Bunzl Distribution NA
  • Philadelphia, PA
  • ** Warehouse Supervisor** **Job Category****:** Warehouse **Requisition Number****:** WAREH08451 Showing 1 location **Jo...
  • 3/17/2024 12:00:00 AM

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Shift Supervisor Trainee
  • CVS Health
  • Pottstown, PA
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/16/2024 12:00:00 AM

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Shift Supervisor Trainee
  • CVS Health
  • Glenside, PA
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/16/2024 12:00:00 AM

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Warehouse Supervisor
  • QualTek USA, LLC
  • Chester, PA
  • **Warehouse Supervisor** West Chester, Pennsylvania / QualTek Services Warehousing - Wireline / Full-time EVP/HR **Job S...
  • 3/15/2024 12:00:00 AM

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Production Supervisor
  • Taylor Farms
  • Swedesboro, NJ
  • About Taylor Fresh Foods, Inc. Taylor Fresh Foods, Inc. is dedicated to being North America’s favorite maker of salads a...
  • 3/14/2024 12:00:00 AM

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Supervisor
  • Buff City Soap
  • King Of Prussia, PA
  • Purpose The Supervisor will assist leading and supporting a team of Team Members that work at our Buff City Soap locatio...
  • 3/14/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Prevention Supervisor jobs
$66,517 to $90,884
Wilmington, Delaware area prices
were up 1.0% from a year ago

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