Fraud Prevention Supervisor jobs in the United States

Fraud Prevention Supervisor supervises fraud detection associates in their effort to identify and prevent future fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Prevention Supervisor regularly reviews the team's work product and makes recommendations as needed. Researches, documents, and implements best practices in the fraud prevention industry. Additionally, Fraud Prevention Supervisor analyzes current processes and procedures and makes recommendations to promote more effective operations. Provides training and guidance to new employees. Typically requires a bachelor's degree. Typically reports to a manager. The Fraud Prevention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Fraud Prevention Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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SDS Fraud Prevention Supervisor
  • Apple
  • Austin, TX FULL_TIME
  • Summary

    Posted:
    Role Number:200546823
    At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Apple's Strategic Data Solutions (SDS) is seeking a Fraud Prevention Supervisor. In this role, you will be responsible for providing daily supervision, developing the fraud prevention team’s talent, and leading the daily execution of the business. We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner. Critical thinking and self-motivation are an absolute must.

    Key Qualifications

    • Excellent English reading comprehension and writing skills
    • 2 years management experience, leading a team of 15 direct reports
    • Proven leadership experience in a Retail Customer Service or Contact Center environment
    • Knowledge of the Retail Customer Care and customer support model
    • Fraud prevention and/or banking experience
    • Strong analysis and problem-solving skills
    • Strong decision-making capabilities and sound judgment
    • Excellent written and verbal communication skills
    • Strong work ethic with a high degree of flexibility
    • Excellent interpersonal skills
    • Passion for developing direct reports
    • Ability to work in a fast-paced, challenging environment
    • Flexibility to work any shift within 7-day work week
    • Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
    • Makes space to listen, learn, and amplify diverse perspectives and experiences
    • Confronts barriers to greater inclusion with tenacity, care and commitment

    Description

    The SDS Fraud Prevention Supervisor is responsible for managing and promoting the development of Fraud Prevention Investigators. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner. Responsibilities include: Lead employee performance and support their success. Achieve or exceed team performance and productivity goals. Conduct regular 1:1s with employees. Identify and communicate training and development opportunities. Lead regular team meetings and calibration sessions. Submit and track production issues for resolution. Work cross-functionally with SDS, RCC partners and global peers. Represent Apple with customers and partner organizations. Identify innovative ideas to improve the experience of Apple customers.

    Education & Experience

    Bachelor's degree preferred, plus 1–3 years experience in a customer service and support environment. Experience in people management with strong leadership background preferred.

    Additional Requirements

  • 8 Days Ago

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IAS Supervisor - Fraud Investigations (Customer Loss Prevention)
  • Arvest Bank
  • Lowell, AR FULL_TIME
  • Position requires availability Monday through Friday from 8 am to 5 pm with the ability to work additional hours as needed. Incumbent can be located anywhere within the Arvest 4 State Footprint (AR, K...
  • 15 Days Ago

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Fraud Prevention Supervisor - DAYS - WFH Flexible
  • DTSV Inc
  • Portsmouth, NH FULL_TIME
  • Description Work Where it MattersLDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporatio...
  • 1 Month Ago

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RN/HOUSE SUPERVISOR
  • Supervisor
  • Rochester, IN FULL_TIME
  • About Woodlawn Health: Woodlawn Health is located in Fulton and Marshall County, Indiana. We are a rural health system earning the right to care for our community! Our flagship hospital and three rura...
  • 23 Days Ago

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Specialist, Fraud Strategy & Prevention
  • CardWorks/Merrick Bank
  • South Jordan, UT FULL_TIME
  • The primary responsibility of the Fraud Specialist is to use sound reasoning and good judgment to prevent significant fraud losses and recover funds. This role is responsible to review alerts received...
  • 13 Days Ago

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Chargeback and fraud prevention specialist
  • Apple Leisure Group
  • Pasadena, TX FULL_TIME
  • CHARGEBACK AND FRAUD PREVENTION SPECIALIST Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation t...
  • 3 Days Ago

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Processing Supervisor
  • Ives & Associates
  • West Jefferson, OH
  • POSITION SUMMARY: Position is responsible supervising liquid production areas at the West Jefferson, OH facility and for...
  • 4/18/2024 12:00:00 AM

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Travel Supervisor
  • Sheetz
  • Columbus, OH
  • Additional $1.50/hr. for working 10pm-6am OVERVIEW Do you like to change things up and meet new people? Never get bored ...
  • 4/18/2024 12:00:00 AM

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Production Supervisor
  • Surge Staffing
  • Washington Court House, OH
  • Job Description Job Description DESCRIPTION OF DUTIES: Manage daily 2nd Shift production of product to meet customer exp...
  • 4/17/2024 12:00:00 AM

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Production Supervisor
  • Acloche-Direct Hire
  • London, OH
  • Job Description Job Description Production Supervisor Pay Range: $30-$40/hr plus overtime Shift: 3pm-11:30pm. The expect...
  • 4/16/2024 12:00:00 AM

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Processing Supervisor
  • Ives & Associates
  • West Jefferson, OH
  • POSITION SUMMARY Position is responsible supervising liquid production areas at the West Jefferson, OH facility and for ...
  • 4/16/2024 12:00:00 AM

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Evening Supervisor - LPN
  • Smiths Mill Health Campus
  • New Albany, OH
  • JOIN TEAM TRILOGY: Our LPNs love Trilogy for the stability, meaningful work, and great team. If you're looking to grow a...
  • 4/15/2024 12:00:00 AM

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Regional Support Supervisor
  • ABF Freight
  • Columbus, OH
  • Now is your chance to join one of the country's largest and most trusted LTL carriers: ABF Freight is looking for new te...
  • 4/15/2024 12:00:00 AM

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Shift Supervisor Trainee
  • TC CBUS LLC
  • Columbus, OH
  • Job Description Job Description Benefits/Perks Competitive Compensation Career Advancement Opportunities Day 1 401K enro...
  • 4/15/2024 12:00:00 AM

Income Estimation for Fraud Prevention Supervisor jobs
$63,493 to $86,750