Front Desk Clerk, Sr. - Casino jobs in Amarillo, TX

Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Hotel front desk clerk
  • Holiday Inn Express and Suites - Amarillo TX
  • Amarillo, TX FULL_TIME
  • We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

    You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

    The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation :

    $12 - $15 hourly

    Responsibilities :

    • Work with the housekeeping staff to ensure rooms are ready for new guests
    • Field customer complaints when necessary
    • Bookkeeping : keep accurate records of all hotel guest account information
    • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
    • Greets, registers, and assigns rooms to guests.
    • Handles confidential information, including guest records, with a high degree of integrity.
    • Promptly and effectively deals with guest requests and complaints.
    • Answers and routes call as appropriate; takes guest messages with accuracy.
    • Responsible for cash drawer contents and transactions during shift.
    • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
    • Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
    • Assists with sales and marketing efforts as directed by the General Manager and Director of Sales.
    • Offers and properly handles requests for wake-up calls.
    • Records pertinent guest information in the pass-on log.
    • May assist in replenishing breakfast items as needed and keeping the breakfast area clean.
    • Ensures common area / lobby is clean.
    • Performs laundry functions as directed.
    • Other duties as assigned.

    JOB REQUIREMENTS :

    • Requires the ability to read, write, and speak the English language.
    • Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
    • Ability to manage difficult or emotional customer situations; including the ability to respond promptly to customer needs and requests for service and assistance.
    • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
    • Knowledge of and ability to appropriately interpret and follow policies and procedures.
    • Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
    • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
    • Skill in the use of personal computers and related software applications.
    • Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours.

    Schedules may vary based on business needs.

    Qualifications :

    • Exhibits working knowledge of Microsoft Office and reservation management systems
    • Well-versed in taking telephone calls and handling stressful situations
    • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
    • High school graduate, GED recipient, or equivalent
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
    • High school or equivalent (Preferred)
    • Hotel Experience : 1 year (Preferred)
    • Front Desk : 1 year (Preferred)

    About Company

    Our Holiday Inn Express and Suites in Amarillo is an award-winning hotel.

    We do offer Benefits :

    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Vision insurance
    • Last updated : 2024-03-25

  • 1 Day Ago

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Front Desk Clerk
  • MAVERICK BOYS AND GIRLS CLUB
  • Amarillo, TX PART_TIME
  • **INTERVIEWS WILL BE HELD 3/19/2023 FROM 10AM-1 PM** LOCATION- 1923 S. LINCOLN DO YOU LOVE KIDS? LOVE A FAST-PACED ENVIRONMENT?? LOVE TO HAVE FUN???...THEN APPLY TODAY! We are seeking a mature and qua...
  • 11 Days Ago

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Customer Service / Front Desk SR
  • TruFit Athletic Clubs
  • Amarillo, TX FULL_TIME
  • DescriptionTruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we se...
  • 24 Days Ago

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Front Desk Dental Receptionist
  • Amarillo Pediatric Dentistry & Orthodontics, P
  • Amarillo, TX FULL_TIME
  • Duties include but are not limited too: Greeting patients when they arrive and leaveBooking appointmentsAnswering phonesCollecting paymentsVerifying insurance coverageMaintaining and balancing cash re...
  • 19 Days Ago

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Medical Front Desk Receptionist
  • Amarillo Laser & Vein Clinic
  • Amarillo, TX FULL_TIME
  • Greet and welcome guests as soon as they arrive at the office Direct patients to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and pre...
  • 1 Day Ago

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Front Desk Receptionist
  • Kleinstadt Motors
  • Amarillo, TX FULL_TIME,PART_TIME
  • Job Summary:Kleinstadt Motors seeking a reliable and organized Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing except...
  • 1 Day Ago

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0 Front Desk Clerk, Sr. - Casino jobs found in Amarillo, TX area

Amarillo (/ˌæməˈrɪloʊ/ AM-ə-RIL-oh) is the 14th-most populous city in the state of Texas, United States. It is also the largest city in the Texas Panhandle, and the seat of Potter County. A portion of the city extends into Randall County. The estimated population was 199,826 as of 2017. The Amarillo metropolitan area has an estimated population of 276,020 in four counties as of 2017. The metro population is projected to surpass 310,000 in 2020. Amarillo, originally named Oneida, is situated in the Llano Estacado region. The availability of the railroad and freight service provided by the Fort ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Clerk, Sr. - Casino jobs
$33,887 to $49,815
Amarillo, Texas area prices
were up 1.2% from a year ago