Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Summary
We are seeking a friendly and professional Front Desk Clerk to join our team. As the first point of contact for our patients, you will play a crucial role in providing excellent customer service and ensuring a positive experience for our patients. The ideal candidate will have experience in a medical or behavioral health office setting and possess strong organizational and communication skills.
Duties
- Greet patients and visitors with a warm and welcoming demeanor
- Answer phone calls and direct them to the appropriate department or staff member
- Schedule appointments and manage the appointment calendar
- Verify patient insurance information and collect necessary co-pays or payments
- Maintain patient records and ensure accuracy of information
- Assist with medical administrative support tasks as needed
- Follow HIPAA guidelines to ensure patient privacy and confidentiality
Requirements
- High school diploma or equivalent
- Previous experience in a medical or behavioral health office setting preferred
- Knowledge of medical terminology and scheduling appointments
- Familiarity with HIPAA regulations and guidelines
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient in using phone systems and other office equipment
Join our team as a Front Desk Clerk and be part of a dynamic healthcare environment. We offer competitive compensation, opportunities for professional growth, and a supportive work culture. Apply today to start your career with us!
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Benefits:
Healthcare setting:
Medical specialties:
Schedule:
Work Location: In person
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