Front Desk Clerk, Sr. - Casino jobs in Dallas, TX

Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Front Desk Clerk, Sr. - Casino jobs

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    •
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 21 Days Ago
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C
Front Desk Clerk
  • Comfort Suites
  • Mc Kinney, TX PART_TIME
  • we need Hotel Front Desk part time NIGHT AUDITOR please submit resume. Must have minimum one year experience. we will give Training. Please apply in person. Job Type: Part-time Pay: $12.00 - $13.00 pe...
  • 8 Days Ago
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C
Front Desk Clerk
  • Comfort Suites Ennis
  • Ennis, TX FULL_TIME
  • Comfort Suites in Ennis is hiring for Front Desk Agent. Shift hours are 3PM-11PM. Full time. Looking for someone who is friendly and has great customer service skills and is a hard worker. Needs to be...
  • 1 Month Ago
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Front Desk Clerk
  • Craftwork
  • Dallas, TX FULL_TIME
  • Craftwork is actively seeking individuals who delight in serving others to join our team! At Craftwork, we are focused on generously seeing each resident and guest we serve while providing specialty c...
  • 20 Days Ago
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M
Front Desk Clerk
  • Magnolia Hospitality Services
  • Mesquite, TX FULL_TIME
  • Responsibilities:- Greet and welcome guests as they arrive at the hotel- Check-in and check-out guests using the hotel's computer system- Answer phone calls and respond to guest inquiries- Provide inf...
  • 29 Days Ago
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H
Hotel Front Desk Clerk
  • Holiday Inn Express DFW South
  • Irving, TX FULL_TIME
  • We’re looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their...
  • 12 Days Ago
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0 Front Desk Clerk, Sr. - Casino jobs found in Dallas, TX area

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Front Desk Agent
  • InnVentures
  • Dallas, TX
  • InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that ...
  • 4/18/2024 12:00:00 AM
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Front Desk Agent
  • Comfort Inn Plano
  • Plano, TX
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 4/18/2024 12:00:00 AM
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C
Front Desk Agent
  • Crescent
  • Allen, TX
  • At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exc...
  • 4/18/2024 12:00:00 AM
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C
Front Desk Agent
  • Canopy Dallas
  • Dallas, TX
  • Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest servic...
  • 4/17/2024 12:00:00 AM
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T
Customer Service Receptionist
  • The Builders Source
  • Carrollton, TX
  • Job Description Job Description We are seeking a Customer Service Receptionist to join our team! You will be responsible...
  • 4/15/2024 12:00:00 AM
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A
Front Desk Agent
  • AC Hotels Dallas Downtown
  • Dallas, TX
  • Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest servic...
  • 4/15/2024 12:00:00 AM
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I
Front Desk Agent
  • InnVentures IVI LP
  • Grand Prairie, TX
  • **Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are look...
  • 4/14/2024 12:00:00 AM
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D
Front Desk Agent
  • Driftwood Hospitality Management, LLC
  • Dallas, TX
  • ** Front Desk Agent** **** Posted February 14, 2022 *Driftwood Hospitality Managements company culture empowers our asso...
  • 4/14/2024 12:00:00 AM
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About Dallas, Texas

Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Clerk, Sr. - Casino jobs
$36,562 to $53,743
Dallas, Texas area prices
were up 2.2% from a year ago
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