Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
```Duties```
As a Front Desk Agent, you will be the first point of contact for our hotel guests. Your main responsibilities will include:
- Greeting guests in a friendly and professional manner
- Checking guests in and out of the hotel
- Answering phone calls and providing information to guests
- Handling guest requests and concerns promptly and courteously
- Processing payments and maintaining guest accounts
- Assisting with reservations and room assignments
- Collaborating with other hotel staff to ensure guest satisfaction
```Qualifications```
To excel in this role, you should possess the following qualifications:
- Previous experience in hospitality, hotel management, or a related field
- Strong phone etiquette and communication skills
- Exceptional customer service abilities
- Familiarity with front desk operations and night audit procedures
- Ability to handle guest relations effectively
- Flexibility to work varying shifts, including nights and weekends
If you are passionate about providing excellent guest services and creating memorable experiences for visitors, we invite you to join our team as a Front Desk Agent.
Job Types: Full-time, Seasonal
Pay: $13.00 - $13.50 per hour
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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