Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
DEPARTMENT: Hotel
SUPERVISOR: Resort Manager
WAGE: Negotiable
SHIFT: Full-time nights/weekend/holidays
CLASSIFICATION: Non-exempt
REQUIREMENT: Non-gaming license
JOB SUMMARY: Under the direction of the Resort Manager the hotel front desk clerk is to
check guests in and out. Verify guests’ registration information and take any further
information required, such as identification and period of stay and take cash or process credit
cards. Once they have gone through all these procedures, they hand the room key to the guests
and guide them to their rooms. When a guest is about to check out, a front desk clerk will
ensure that all dues are clear, and the key is handed over. Friendly, professional attitude always
required. Must be willing to work nights, weekends, and holidays. Neat, clean appearance is a
must.
JOB QUALIFICATIONS:
DUTIES AND RESPONSIBILITIES:
Smoke free environment.
The Red Cliff Tribal Council has a drug free workplace policy and adheres to the intent of the
drug free workplace act. All new hires are subject to a drug test prior to starting.
Native American preference applies, yet all qualified applicants will be considered.
Posted: 2/15/2024
Deadline: Until filled
For more Information contact: Seth Morris, THRP.
Human Resource Manager
37600 Onigamiing Drive, Red Cliff, WI 54814
smorris@legendarywaters.com (715)779-9401
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