Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Administrative
Accounting
Teamwork and Cooperation
Supervisory:
Required Knowledge & Skills
Knowledge of general office procedures including typing, filing etc.
Knowledge of agency and departmental policies and procedures.
Knowledge of office software i.e. Microsoft Office.
Knowledge of the Open Records Act.
Knowledge of agency specific forms.
Knowledge of scheduling software.
Knowledge of departmental needs.
Knowledge of agency policies and procedures.
Knowledge of agency and state specific software.
Knowledge of supervisory styles, techniques, and models.
Ability to communicate effectively, both orally and in writing.
Ability to answer telephone, direct calls and take messages.
Ability to assist and answer staff questions.
Ability to open, sort and route incoming mail, answers correspondence and prepare outgoing mail.
Ability to determine the customers’ issues and handle accordingly.
Ability to make decisions with regard to job assignments and manage office workload.
Ability to greet the public and work well with others.
Ability to communicate office goals to staff.
Ability to work with little or no direction.
Ability to prioritize duties and meet deadlines.
Ability to maintain filing system.
Ability to interpret policies and procedures.
Ability to compose correspondence that is both concise and professional.
Ability to check reports for accuracy.
Ability to prepare agency specific forms.
Ability to collect information gathered to prepare reports and/or presentations.
Ability to type at a proficient level and speed.
Ability to use scheduling software.
Ability to implement plans for improvement.
Ability to troubleshoot office equipment.
Ability to remain current of departmental policies and procedures.
Competencies:
Required Education & Experience: Two years related experience OR Associate degree OR One year at the lower level position and supervisory experience.
Supervisory Responsibilities: May supervise lower level staff.
Work Environment: This job involves general office environment. Some minor travel may be required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gateway BHS promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.
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