Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Duties
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing excellent customer service and ensuring guest satisfaction. MUST BE ABLE TO WORK WEEKENDS. PREVIOUS HOTEL EXPERIENCE PREFERRED.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations and provide information about hotel amenities
- Handle guest complaints or concerns in a timely and efficient manner
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
Skills:
- Excellent communication skills, both verbal and written
- Proficient in using hotel management software systems
- Knowledge of phone systems and ability to handle multiple phone lines
- Strong customer service skills with a friendly and professional demeanor
- Multilingual abilities are a plus, especially if you can speak languages commonly spoken by our guests
- Familiarity with front desk operations in the hospitality industry
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
Requirements
To be successful in this role, you should have a passion for hospitality and a desire to provide exceptional service to our guests. Additionally, the following requirements are necessary:
- Previous experience working at the front desk of a hotel or similar establishment is preferred
- Knowledge of night audit procedures is a plus
- High school diploma or equivalent required
If you are looking for an opportunity to be part of a dynamic team in the hospitality industry, we would love to hear from you. Apply today!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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