Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide excellent customer service, addressing guest concerns and resolving issues promptly
- Handle guest requests for amenities, such as extra towels or room service
- Maintain a clean and organized front desk area
- Assist with administrative tasks, such as filing and data entry
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
At our company, we value our employees and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to interact with guests from all walks of life and provide them with exceptional service. Join our team today and be part of creating memorable experiences for our guests.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $17.00 - $17.50 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
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0 Front Desk Clerk, Sr. - Casino jobs found in New Bedford, MA area