Front Desk Clerk, Sr. - Casino jobs in Salem, OR

Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Hotel Front Desk Clerk/Night Auditor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details

    Job Location:    Spirit Mountain Casino - Grand Ronde, OR
    Position Type:    Full Time
    Salary Range:    $18.29 - $22.10 Hourly
    Job Shift:    Graveyard

    Description

     

    POSITION DESCRIPTION

     

    TITLE:

    Front Desk Clerk/Night Auditor

    LAST UPDATED:

    December 20, 2023

    DIVISION

    Guest Services

    DEPARTMENT:

    Hotel

    REPORTS TO:

    Lead

    FLSA STATUS:

    Non-Exempt

    COMP LEVEL:

    5

     

     

    ________________________________________________________________

    Summary:  Performs Front Desk Clerk and RV Park duties; audits and balances daily charges for the Lodge.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

    Essential Job Functions:

    • Greets, registers, and assigns rooms, park models, and RV Spaces to guests; issues room keys and escort instructions to Bell staff.
    • Responds to guest questions, situations, and concerns, in a professional and positive manner.
    • Acts as a lead front desk agent with regard to guests in the absence of the lead.
    • Maintains records of room availability and guests’ accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests.
    • Books and confirms reservations.
    • Schedules guest wake-up calls and reservations for the following day.
    • Reviews daily transactions such as room charge postings and payments.
    • Reviews and reconciles guest folios.
    • Transfer charges and deposits to master accounts.
    • Verify all charges are assigned to the appropriate departments.
    • Responsible for correcting any front desk clerk errors that are found and noting these in night audit notes for leadership.
    • Reconciles credit cards, batches, and transmits daily credit card transactions.
    • Reconciles Sonifi for TV, movies, and music activities against nightly ledger entries and audit reports.
    • Prepares nightly audit reports.

    Spirit Mountain Standards:

    • Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.  
    • Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
    • Follows all Corporate and departmental safety policies and procedures. 

    Required Knowledge of:

      • Principles and practices of hotel reservations, room assignments, and charges.
      • Current trends in the hospitality industry.
      • Accounting and bookkeeping techniques.
      • Computer hardware and software applications.
      • Methods and techniques of guest service in a high-volume environment.
      • Utilizing a multi-line phone.

    Required Skill in:

    • Ability to work independently and make guest decisions in the absence of Leadership.
    • Reviewing and analyzing financial records and reports.
    • Calculating discounts, interest, commissions, and percentages.
    • Monitoring and providing guest service.
    • Operating computer hardware and software applications.
    • Communicating both orally and in writing.
    • Establishing and maintaining effective working relationships with others.
    • Maintaining transactions and guest paperwork.
    • Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.

    Education, Experience, Licenses, Registrations, and Certifications:

    • Associate’s Degree in business, accounting, or a related field, one (1) year of computerized account data entry, one (1) year of cash handling experience, and one (1) year of hotel or guest service work experience, or equivalent combination of education, training, and experience.
    • Candidates being considered for this position will be required to complete a math assessment.
    • High-security gaming license issued by the Grand Ronde Gaming Commission. 
    • Must be at least 18 years of age.
    • Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive certain health vaccinations.

    Environmental Factors and Conditions/Physical Requirements:

    • Work is performed in an office and hotel environment.  
    • Work is subject to sitting, standing, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
    • Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.

    Equipment and Tools Utilized:

    • Equipment utilized includes personal computer, standard office equipment, audio/video equipment, and two-way radio.

    The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

     

    ______________________________________________________         ___________________ 

    Authorized Signature                                                                             Date

     

    ______________________________________________________         ___________________

    Employee Signature                                                                              Date

     

     

     

     

     

    Qualifications


  • 2 Days Ago

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Guest Service Representative/Front Desk Clerk
  • Northwest x Southern Hospitality
  • Corvallis, OR FULL_TIME
  • Hilton Garden Inn Corvallis managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of th...
  • 6 Days Ago

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Food and Beverage Purchasing Clerk
  • Indian Head Casino & Plateau Travel Plaza
  • Warm Springs, OR OTHER
  • Job Details Job Location: Indian Head Casino - Warm Springs, OR Salary Range: Undisclosed DescriptionThe F&B Purchasing and Receiving Clerk is responsible for ensuring that all food, beverage, and non...
  • 6 Days Ago

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Front Desk Yenne & Schofield
  • Specialty Dental Brands-OR
  • Salem, OR FULL_TIME
  • DescriptionJob Title: Front Desk ReceptionistWe are currently seeking an experienced and friendly Front Desk Receptionist to join our team. The ideal candidate will be responsible for creating a warm ...
  • 10 Days Ago

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Front Desk Coordinator
  • TEKsystems
  • Lebanon, OR FULL_TIME
  • Description:Greet customers in a professional and enthusiastic wayAnswer telephone calls promptlyDemonstrate in-depth knowledge of products, placement, availability, price and useEfficiently assess cu...
  • 11 Days Ago

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Front Desk Receptionist
  • Stayton Dental
  • Stayton, OR FULL_TIME
  • Well-established general dental practice with a superb staff and an amazing Doctor looking for an excited front office team member. The “right” person would possess: A warm and welcoming personality w...
  • 13 Days Ago

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0 Front Desk Clerk, Sr. - Casino jobs found in Salem, OR area

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Clinic Services Specialist 2 - Medical Receptionist
  • Legacy Health System
  • Silverton, OR
  • Overview Clinic patients arrive with questions, concerns and hesitations. You put them at ease with a calm and friendly ...
  • 3/18/2024 12:00:00 AM

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Dental Office Receptionist
  • Pearl Dental Group
  • Beaverton, OR
  • Job Description Job Description We are a growing private practice focused on providing high quality patient focused fami...
  • 3/17/2024 12:00:00 AM

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Front Desk Receptionist/Office Assistant
  • TERRANCE E ERDMAN DC PC
  • Tigard, OR
  • Job Description Job Description Tigard Chiropractic Clinic is seeking a full-time, long-term, receptionist/office assist...
  • 3/17/2024 12:00:00 AM

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Part Time Sales - Flexible Schedules - Work from Home
  • Vector Marketing
  • Salem, OR
  • Vector Marketing has been around for over 40 years and is currently interviewing for part-time sales positions (with the...
  • 3/16/2024 12:00:00 AM

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Front Desk Agent
  • Allison Inn & Spa
  • Newberg, OR
  • Job Description Job Description The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the h...
  • 3/15/2024 12:00:00 AM

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Dental Hygienist
  • PS Dental
  • Tigard, OR
  • Job Description Job Description We are looking for a registered dental hygienist with a positive attitude who will make ...
  • 3/15/2024 12:00:00 AM

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Receptionist
  • Tigard Comprehensive Treatment Center
  • Portland, OR
  • Overview: Seeking: Receptionist - Outpatient Addiction Recovery Full Time Hours: Monday - Friday 5 AM to 1:30 PM Our Ben...
  • 3/14/2024 12:00:00 AM

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Administrative Assistant / Data Entry Clerk (Work From Home - Online)
  • Jobconversion, LLC
  • Salem, OR
  • Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We off...
  • 3/14/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Clerk, Sr. - Casino jobs
$36,499 to $53,655
Salem, Oregon area prices
were up 3.9% from a year ago