Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
POSITION DESCRIPTION
TITLE: |
Front Desk Clerk |
LAST UPDATED: |
December 20, 2023 |
DIVISION |
Guest Services |
DEPARTMENT: |
Hotel |
REPORTS TO: |
Front Desk Lead |
FLSA STATUS: |
Non-Exempt |
COMP LEVEL: |
4 |
|
|
Summary: Checks guests in and out of rooms and RV Park; provides guest service as required.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions:
Spirit Mountain Standards:
Required Knowledge of:
Required Skill in:
Education, Experience, Licenses, Registrations, and Certifications:
Environmental Factors and Conditions/Physical Requirements:
Equipment and Tools Utilized:
The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.
______________________________________________________ ___________________
Authorized Signature Date
______________________________________________________ ___________________
Employee Signature Date
0 Front Desk Clerk, Sr. - Casino jobs found in Salem, OR area