Front Desk Clerk, Sr. - Casino jobs in Santa Cruz, CA

Overall Responsibilities

• Greets all guests in a pleasant and professional manner
• Completes the guest registration and check-out procedures
• Answers telephone, transfers calls, and takes messages when applicable
• Makes hotel reservations for guests, including changes and cancellations
• Follows proper credit card procedures
• Maintains accurate bank during shift and uses correct vouchers for specified transactions
• Responds to all guest needs and requests in a timely fashion
• Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
• Understands hotel service and programs
• Knowledgeable of geographical area and points of interest
• Files appropriate paperwork as directed
• Understands hotel emergency procedures and evacuation protocols
• Collects payment for all guests at check-in and check-out. Makes changes as necessary
• Keeps Front Office and Lobby area near, clean, vacuumed, and dusted daily
• Responsible for maintaining, restocking, packing/unloading, clean-up, etc.

Job Type: Full-time

Pay: From $17.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person