Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out patients efficiently and accurately
- Provide information about insurance, explain services, and scheduling appointments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist other team members when available
- Process payments and maintain accurate records of patient's transactions
- Maintain a clean and organized front desk area/ office
- Making reminder appointment calls for patient appointments
```Experience```
- Customer service experience preferred- Excellent phone etiquette and communication skills
- Knowledge of front desk operations and patient relations
- Bilingual Korean/ English ( no need for perfect Korean)
- Ability to handle difficult situations with professionalism and empathy
- Strong attention to details / work ethic/ neatness
- Korean/ English typing
At our office, we value our Front Desk Agents as they are the first point of contact for our patients. We are seeking individuals who are passionate about providing exceptional customer service and creating a positive experience. As a Front Desk Agent, we require caring/kind service for all patients.
We would love to hear from you.
Note: This job description is intended to provide an overview of the responsibilities and qualifications required for this position. It is not an exhaustive list of all tasks that may be assigned or skills that may be required.
Job Type: Part-time
Pay: From $20.00 per hour
Schedule:
Work setting:
Work Location: In person
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