Front Desk Clerk, Sr. - Casino jobs in Troy, NY
Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Front Desk Clerk, Sr. - Casino jobs
- Del Monte Hotel Management LLC
-
Troy, NY
FULL_TIME
-
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!
Job Responsibilities
As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Your specific duties in this role will include:
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
- Provide guests with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
- Perform laundry duties as needed (Fairfield Inn only).
- Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).
Job Requirements
We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
Specific qualifications for the role include:
- 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
- Ability to multi-task in a fast-paced environment
- Basic computer and administrative skills
- Availability to work a flexible schedule
- Maintain a valid Driver’s License from the state which you reside with no major violations.
Benefits
As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
- Compensation $16.00 per hour
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
- 3 Days Ago
- DelMonte Hotel Group
-
Troy, NY
FULL_TIME
- Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates ju...
- 5 Days Ago
- Hilton Garden Inn Troy
-
Troy, NY
FULL_TIME
- COME AND JOIN OUR AMAZING TEAM! $16.50-$17/hour Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: Paid Time Off 401K Investment Ref...
- 18 Days Ago
- BBL Hospitality
-
Troy, NY
OTHER
- Job Details Job Location: Hilton Garden Inn Troy - Troy, NY Position Type: Part Time Salary Range: $16.50 - $17.00 Hourly Job Shift: Any Job Category: Hospitality - Hotel DescriptionCOME AND JOIN OUR ...
- 19 Days Ago
- COMFORT FAMILY DENTISTRY
-
Cohoes, NY
FULL_TIME,PART_TIME
- We are looking for an exceptional dental office receptionist who would be part of our fantastic dental team. We are seeking a warm, friendly and reliable team member who will strive to provide high-qu...
- Just Posted
- Centers Health Care
-
Troy, NY
FULL_TIME
- Troy Center is hiring a Front Desk Receptionist in Troy, NY. Duties Include: Greet visitors, prospective candidates and other visitors Answer telephones and direct the caller to the appropriate associ...
- 8 Days Ago
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0 Front Desk Clerk, Sr. - Casino jobs found in Troy, NY area
About Troy, New York
were up 1.5% from a year ago