Front Desk Manager - Casino jobs in Dallas, TX

Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Front Desk Manager - Casino jobs

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    •
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 26 Days Ago
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Front Desk Manager
  • Marriott International
  • Dallas, TX FULL_TIME
  • Job Number 24043978Job Category Rooms & Guest Services OperationsLocation The Westin Galleria Dallas, 13340 Dallas Pkwy, Dallas, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRe...
  • 5 Days Ago
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Assistant Front Desk Manager
  • Marriott International
  • Dallas, TX FULL_TIME
  • Additional Information Front Desk opportunity. Bonus and overtime eligible.Job Number 24049090Job Category Rooms & Guest Services OperationsLocation JW Marriott Dallas Arts District, 800 North Harwood...
  • 8 Days Ago
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M
Franchise Hotel - Front Desk Manager
  • MAC Hospitality, LLC
  • Dallas, TX FULL_TIME
  • [aboutus] At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they...
  • 15 Days Ago
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S
Office Manager/Front Desk Associate
  • SPRUCED Interior Design
  • Dallas, TX FULL_TIME
  • Office Manager/ Front Desk Associate Join the Team at SPRUCED Interior Design as Our Office Manager/Front Desk Associate! Are you looking for a role where organization meets creativity? SPRUCED is on ...
  • 11 Days Ago
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Assistant Manager/ Front Desk Day Care Center
  • Kosmic Kidz Learning Center
  • De Soto, TX FULL_TIME
  • Kosmic Kids Day Care Center needs an Assistant Director/Office Manager. Must have experience in procare, CCA, food program, TRS. Must have at the least 1 year experience. Bilingual is a plus but not r...
  • 1 Month Ago
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0 Front Desk Manager - Casino jobs found in Dallas, TX area

C
Front Office Manager
  • Contact Government Services, LLC
  • Dallas, TX
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Offic...
  • 4/22/2024 12:00:00 AM
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C
Front Desk Supervisor
  • Canvas Dallas Hotel
  • Dallas, TX
  • Job Summary:The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while p...
  • 4/22/2024 12:00:00 AM
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C
Front Desk Supervisor
  • Canopy Dallas
  • Dallas, TX
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 4/22/2024 12:00:00 AM
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H
Front Office Supervisor
  • Hyatt
  • Dallas, TX
  • Description:The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Serv...
  • 4/22/2024 12:00:00 AM
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F
Gym Manager
  • Fitness 1
  • Celina, TX
  • Job Description Job Description Previous customer service and management experience required. Fitness 1 is a private, fa...
  • 4/21/2024 12:00:00 AM
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I
Admin Assistant & Accounts Payable Clerk
  • IACX Energy
  • Dallas, TX
  • The Administrative Assistant & Accounts Payable Clerk is a dual-role position responsible for providing comprehensive fr...
  • 4/20/2024 12:00:00 AM
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Accepting Applications - Managerial Hotel Positions
  • HHM Hotels - DFW Region
  • Fort Worth, TX
  • Overview: Accepting Applications for Managerial Hotel Positions. Explore opportunities in the following areas: General M...
  • 4/20/2024 12:00:00 AM
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P
Accounts Payable Assistant
  • PrideStaff
  • Dallas, TX
  • Job Description Job Description Our downtown Dallas client is looking to identify a highly organized and detail-oriented...
  • 4/19/2024 12:00:00 AM
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About Dallas, Texas

Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager - Casino jobs
$48,080 to $71,776
Dallas, Texas area prices
were up 2.2% from a year ago
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What does a Front Desk Manager - Casino do?

Front Desk Manager - Casino in Greensboro, NC
JOB SUMMARYThe Hotel Manager is responsible for the Hotel Front Desk activities with emphasis in the areas of five diamond guest service, talent mana….
February 14, 2020