Front Desk Manager - Casino jobs in Galveston, TX

Qualification Standards

• At least 4 years of progressive experience in a hotel or a related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
• Supervisory experience required.
• Must be proficient with computers, to include spreadsheets and word processing.
• Must have a valid driver’s license from the applicable state.
• Must have valid insurance.

• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

• Approach all encounters with employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.
• Motivate, coach, counsel and discipline all Front Office associates.
• Ensure compliance to Pre-Shift Previews.
• Prepare and conduct all Front Office interviews and follow hiring procedures.
• Develop associate morale and ensure training of Front Office associates.
• Participate in required M.O.D. program as scheduled.
• Review Front Office staff’s worked hours for payroll and submit to accounting on a timely basis.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure associates greet and welcome all guests approaching concierge desk and valet stand.
• Carry a radio/cell phone when on duty. Operate radios/cell phones efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio/cell phone etiquette within the department.
• Maintain lobby during peak times and as needed.
• Manage and organize large turns (check in-check out)
• Ensure participation within weekly staff meetings.
• Focus the Front Office on their role in contributing towards the established Four/Five Diamond standards.
• Respond in maintaining the integrity of other departments by immediately addressing issues with associates when necessary, using the One Minute Manager of Praising in Public and Counseling in Private.

• Participate in required M.O.D. program as scheduled.
• Attend meetings/training as required by management.
• Perform other duties as requested from management.