Front Desk Manager - Casino jobs in Great Falls, MT
Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager - Casino jobs
Front Desk Manager (FT)
- Lambert Hotels
-
Kalispell, MT
FULL_TIME
-
Kalispell Super 8 is looking for an upbeat Front Desk Manager to join our team. We are dedicated to providing a safe, clean, and comfortable “home away from home” experience for our guests. The person in this role would need to work cohesively as a part of a team.
JOB DESCRIPTION:Place of Work:Lambert HotelsScope or General Purpose:To maintain the standards and proper protocols of the hotel brand. To manage all aspects of customer service and to properly implement all front office training as the Guest Experience Champion (GEC) and the Hospitality Promise.Responsible to:General ManagerResponsible for:Guest Service Personnel and Night AuditorsLiaises with:Head Housekeeper. Maintenance Supervisor, Director of sales, accounting dept, Event Coordinator and restaurant General ManagerLimits of Authority:All purchasing, hiring, terminations, discounted or complimentary rooms must be approved by Hotel General Manager.Main Duties:- Responsible for training Guest Services Personnel in every aspect of their job:
- Answering calls.
- Greeting guests.
- Hold mail procedure. All mail goes to accounting department.
- Knowledge of services provided by the hotel.
- Knowledge of all aspects reflected on Guest Services Directory e.g. shopping, restaurants, doctor, etc.
- PMS system.
- Message procedure.
- Asking/communicating with guest as to achieve rapport and create ambience.
- Knowledge of company Mission, Vision and Values.
- Recommend other hotels in group, etc.
- In the morning talk to departing guests, ensure they enjoyed their stay.
- Log in to MyPortal daily to check Guest View Reports and WynReview scores. Respond to guest comments with assistance of Hotel general Manager.
- Ensure that Wyndham Rewards requirements are met.
- Assist departing guests with forward bookings.
- Print special arrivals list in morning and together with GM review arriving guests, identifying Frequent Guests and VIP's and Return Guests.
- Complete VIP and Return Guest form.
- Allocate rooms to VIP and Return Guests, ensure welcome letters, welcome back letters and gifts are placed in room.
- Check allocated rooms for cleanliness and that guest supplies are in room.
- Spend time on desk ensuring Guest Service Attendants are following procedures, train and guide where necessary.
- Responsible for "Hospitality Promise".
- Customer service delivery and recovery (actively elicit customer complaints, customer suggestion box, action and give feedback to customers).
- Conduct face-to-face customer surveys.
- Monitor employee morale & motivation levels of front-of-house staff.
- These duties may vary based on the needs of the business.
Benefits:- Competitive wages.
- The full-time position is available.
- Vacation Pay.
- Holiday Pay.
- Discounted hotel rooms worldwide.
- Advancement opportunities.
- Flexible schedule.
If you have a great attitude and want to become part of a company that has room for growth – we would love to have you join our team. - Responsible for training Guest Services Personnel in every aspect of their job:
- 17 Days Ago
Front Desk Manager
- Glacier Park Collection
-
East Glacier Park, MT
OTHER
- Work in a dynamic, culturally diverse team from around the globeCompetitive perks & wagesFree housing options availableFree meals available at Glacier Park LodgeFast-paced and active position – get yo...
- 9 Days Ago
Front Desk Manager - Glacier National Park
- Xanterra Travel Collection
-
Columbia, MT
OTHER
- Overview: Live. Work. Explore. as a part of our Front Desk team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vi...
- 1 Month Ago
Hotel Front Desk Clerk
- Best Western Plus Kalispell/ Glacier Park West
-
Kalispell, MT
FULL_TIME
- We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we...
- 15 Days Ago
Front desk supervisor
- World Gym
-
Kalispell, MT
FULL_TIME
- Assitant Manager World Gym of Kalispell is looking for a personable, motivated, and experienced Front Desk Supervisor. Must have a passion for the fitness industry and a background in successful manag...
- 20 Days Ago
Hotel Front Desk Receptionist
- My Place Hotel - Kalispell
-
Kalispell, MT
FULL_TIME
- Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guest...
- 20 Days Ago
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0 Front Desk Manager - Casino jobs found in Great Falls, MT area
Director of Collections - Relocate to Dallas
- Executive Alliance
-
Great Falls, MT
- Host/Greeter - Buffalo Wild Wings $16-$35/hrBuffalo Wild WingsPayson, AZ 85547posted 04/19/2024 More...front runner Walg...
- 4/24/2024 12:00:00 AM
Aircraft Maintenance Document Coordinator- Great Falls
- Avmax Montana Inc
-
Great Falls, MT
- Job Description Job Description Avmax is looking to expand its workforce in Great Falls, MT. If you have the necessary e...
- 4/24/2024 12:00:00 AM
TRAVEL NURSE RN - MED/SURG - $2,251 PER WEEK IN GREAT FALLS, MT
- Nurse First Travel Agency
-
Great Falls, MT
- Nurse First Travel Agency isn`t named as such because we only work with nurses. It`s because our founder was a nurse bef...
- 4/24/2024 12:00:00 AM
Customer Service Rep
- Patterson
-
Great Falls, MT
- Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
- 4/23/2024 12:00:00 AM
Paint Technician / Great Falls, MT
- Avmax Group Inc.
-
Great Falls, MT
- Avmax is looking to expand its workforce in Great Falls, MT. If you have the necessary experience and motivation to beco...
- 4/23/2024 12:00:00 AM
Customer Service Rep - Full Health Benefits
- Patterson
-
Great Falls, MT
- Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
- 4/21/2024 12:00:00 AM
Customer Service Rep - Tuition Reimbursement
- Hiring Now!
-
Great Falls, MT
- Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
- 4/21/2024 12:00:00 AM
Customer Service Rep - 401(k) Matching
- Patterson
-
Great Falls, MT
- Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
- 4/21/2024 12:00:00 AM
About Great Falls, Montana
Great Falls is a city in and the county seat of Cascade County, Montana, United States. The 2017 census estimate put the population at 58,638. The population was 58,505 at the 2010 census. It is the principal city of the Great Falls, Montana Metropolitan Statistical Area, which encompasses all of Cascade County and has a population of 82,278. Great Falls was the largest city in Montana from 1950 to 1970, when Billings surpassed it. Great Falls remained the second largest city in Montana until 2000, when it was passed by Missoula. Since then Great Falls has been the third largest city in the st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager - Casino jobs
$43,306 to $64,650
Great Falls, Montana area prices
were up 3.1% from a year ago
were up 3.1% from a year ago
What does a Front Desk Manager - Casino do?
Front Desk Manager - Casino in Greensboro, NC
JOB SUMMARYThe Hotel Manager is responsible for the Hotel Front Desk activities with emphasis in the areas of five diamond guest service, talent mana….
February 14, 2020