Front Desk Manager - Casino jobs in Helena, MT

This position is accountable for the following areas: Customer service at all businesses in your location. Supervisory decisions consistent with Casino Operations standards, policies, and procedures. Assisting in planning, leadership, developing, organizing, and follow-up in these areas: controllable expenses, sales increases, inside gross margin, proper security and control of corporate funds, shortage controls, promotion programs, and monitoring competitors. Setting the proper example for co-workers in terms of professionalism, attitude, and teamwork in the areas of customer service and casino operations. Overall maintenance and cleanliness. Responsible for hiring of employees, discipline when necessary, succession planning for promoting employees and controlling unnecessary turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Must be able to conduct themselves in a professional manner at all times when dealing with Customers, Employees, Vendors, District Managers, Corporate Employees or Operations staff.
• Must be able to know and/or perform duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager
• Collect non-sufficient fund (NSF) checks; signs warrant documents when payment is not received.
• Ensure the security of the location and company assets, in accordance to policy and procedures, security surveillance equipment operating properly with the best views possible, reporting deficiencies immediately
• Troubleshoot, repair and reset signs interior and exterior i.e. window message signs, pole signs, building signs, hours of operations, open/close, advertising of new games etc.
• Grow location revenue by having an effectively managed location, Including, hiring and training the best employee’s available, delivering exceptional service, maintaining proper staffing , keeping property clean and safe, evaluating competition, knowing your player base, being aware of your community’s economy
• Supervise, hire, train, orient, develop succession plan of floor runners, bartenders, bookkeepers, assistant mangers, managers in training
• Oversee all aspects of employees in the manager-training program for their location.
• Redirect employees; may include career guidance, recognition, retrain, and discipline and/or recommend termination. Develop and support employees in all area of business, showing leadership and setting the example of company standards by being fair and consistent in all areas of employment to include requests time off, conduct logs, attendance logs, cash logs, writing schedules to the needs of the business, and able to adapt to situations on short notice
• Effectively prioritizing, organizing, delegating, and following up on all tasks to be accomplished.
• Perform administrative tasks that include audits, bookkeeping, payroll, record and file maintenance, maintaining the fraud log, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, making daily deposits and daily report writing.
• Audit machines for accuracy of hard & soft meters, times, dates, program numbers, version numbers, service forms sent to office in required times per policy and procedure, corrections, follow up done in a timely manner on state inspections
• Reports, records and bookkeeping, keying of daily sales, invoicing merchandise, monitor for discrepancies and requesting corrections. Monitor players club reports, close out and withdraw machines properly.
• Prepare and complete liquor orders, check in deliveries, stock liquor store and maintain the business at company standards.
• Ability to prepare liquor store for audits and have full knowledge of the liquor audit process.
• Keep a running book for the liquor store up to date and accurate at all times.
• Submit paperwork to corporate office, accident reports, incident reports, snow removal logs, meeting agendas, time cards, upload sheets, vendor service forms, state service forms, etc.
• Enforce all company policies and procedures
• Ability to work 40 hours a week
• Ability to delegate duties to qualified employees as not to be working excessive overtime for themselves or employees
• Responsible for holding monthly team meeting.
• Must have a way to be able to be contacted. (Phone, message phone, cell phone, pager Beeper, etc.)
• Merchandising; to include inventory, receiving, pricing, stocking, displaying, rotating of bar inventories, and auditing of liquor store inventory.
• Order casino merchandise to maintain an in-stock supply, utilizing best buying practices, and invoicing for liquor & casinos
• Ability to monitor players club activity to ensure integrity of the club i.e. fraud logs, member average bets, customer tier levels, ability to come to sound solutions by investigating and trouble shooting.
• Effectively maintain accurate pricing on all liquor products for company promotions and according to the state regulations.
• Effectively balance to 6 week analysis reports.
• Coordinate and follow up with corporate office on casino promotions in a timely manner. Monitor players club tier levels, identify new big players quickly.
• Monitor the participation of staff in company sponsored events and promotions, have the ability to bring a team together to fully support such events and promotions.
• Ensure a safe environment for employees and customers
• Provide customer service; assure customers are tended to in a positive and efficient manner. This may include waiting on customers, addressing customer complaints in a professional manner, assisting with special requests, mediating and finding sound solutions to other issues.
• Obtain (from cooler) and open cans and bottles of beer, pop, and wine
• Maintain and/or perform basic repairs of gaming machines and bar equipment, to include sending in replacement parts for repair and loaner parts to the appropriate vendor in a timely manner, keeping solutions binders, and equipment logs, machine maintenance logs current and available
• Operate a vehicle to run errands (i.e., bank, store, post office, meetings, county attorney, etc.).
• Obtain food order, deliver order to restaurant, pick up food, and deliver to customer.
• Updating running book for liquor (keeping current and accurate with state regulations)

NON-ESSENTIAL DUTIES:

1. Any other duties as assigned by supervisors.

Basic Statement of Functions

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Specifications (Qualifications)

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and one year work experience in a casino, liquor store or bar/lounge management; or equivalent combination of education and experience. Additional related experience in related area of supervision and casino/bar or retail operations with a strong background in sales and marketing

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be able to read, write, understand and speak English language.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: Experience in the following: MS Excel and Word; corporate specific software PDI; SAP/SuccessFactors

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current Montana Drivers License
• Alcohol sales/service certification approved by the state of Montana

OTHER SKILLS and ABILITIES:

• Ability to meet the location’s performance goals including but not limited, labor, turnover, overtime, cash control, cost control, drop increases/sales/revenue growth, employee development of trainees
• Ability to maintain your location’s interior and exterior at or above acceptable operational standards.
• Ability to maintain the highest level of customer service at all businesses in your location.
• Ability to provide planning, give clear directions, training, leadership, organization, and insure follow-up and control in all areas of the location.
• Ability to ensure and promote a safe work environment at all times on company property

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and /or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds; and rarely move up to 250 pounds with supporting equipment.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl.

ENVIRONMENTAL DEMANDS: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be exposed to a casino environment, with limited light and noise levels higher than an office environment.
• The employee will work in an environment with both frequent interruptions and customer interactions.
• While performing the duties of this job, the employee is occasionally exposed to cold in coolers and/or freezers for up to one hour.