Front Desk Manager - Casino jobs in Lawrence, MA

Come join our TEAM! at our newly renovated Fairfield Inn Amesbury, managed by Visions Hotels LLC, is looking for a Hotel Front Desk Manager Manager. If you love the hospitality industry and are looking for the next step up in your career, this position is for you! Fairfield Inn Amesbury prides itself in internal growth-and this position has the potential to lead toward a General Manager position.

The Front Desk Manager Manager is responsible for the following duties:

- Keep Visions Guiding Principles at the forefront of Operations: Associate Engagement, Driving Guest Loyalty, Presentation of Hotels, Ensuring Financial Success, Community and Global Focus.

- Front Desk Oversight, including front desk shifts

- Assist Sales Manager

-Manages the functional areas of guest services and the front office to ensure guest satisfaction, cleanliness, associate satisfaction, and maximum hotel profitability.

-Provides training; including safety training and standard operating procedures to all department personnel as directed by management.

-Serves as a member of the Leadership Team, Manager on Duty, and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.

-Conducts oneself as a positive role model and example to staff.

-Maintains a "can do" and "guest first" attitude at all times.

-Practices efficient and effective procedures.

-Participates in the hiring and disciplinary action of all hotel staff.

-Schedules staff and work according to productivity standards and scheduled occupancy.

-Supervises the work activities of the front office staff.

-Assures front office staff are practicing efficient and effective procedures and following brand standards.

-Addresses guest complaints regarding cleanliness, service, and quality. Inspects all completed guest rooms for compliance with brand standards.

-Reports any maintenance repairs to Engineer.

-Assures requests are made in a timely manner.

-Coordinates with the front desk team daily to ensure guests' special requests are met.

-Monitors front of house inventory to ensure a sufficient amount of necessary supplies and food are on hand. Assures food quality is that of brand standard. Assures all temperature logs are completed.

-Orders and receives supplies to maintain appropriate inventory levels.

-Takes the responsibilities of Breakfast attendant, and front desk agent when necessary.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Overnight shift
• Weekends as needed

Experience:

• Marriott: 1 year (Preferred)
• Hotel front desk: 1 year (Preferred)

Work Location: In person