Front Desk Manager - Casino jobs in Los Angeles, CA
Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager - Casino jobs
Hotel Front Desk Agent $19 Per Hour
- Commerce Casino
-
Commerce, CA
FULL_TIME
- Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality. PRIMARY JOB FUNCTIONS 1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. 2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. 3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. 4. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. 5. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. 6. Offer each and every guest at check-in or during conversation the opportunity to become a part of the casino player’s program. Depending on your schedule and opportunity to be able to sign up hotel guests to become a part of the casino players program, you will be monitored regarding this performance indicator on a monthly basis. 7. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. 8. Comply with attendance rules and be available to work on a regular basis. 9. Perform any other job related duties as assigned. The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work. QUALIFICATIONS Work Experience Required: ⦁ Some experience in a related field preferred. Education:⦁ High School diploma or equivalent experience. Other Requirements: ⦁ Must have the ability to communicate in English. ⦁ Self-starting personality with an even disposition. ⦁ Maintain a professional appearance and manner at all times. ⦁ Can communicate well with guests. ⦁ Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. ⦁ Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. ⦁ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. ⦁ Ability to stand and move throughout front office and continuously perform essential job functions. ⦁ Ability to access and accurately input information using a moderately complex computer system. ⦁ Ability to observe and detect signs of emergency situations. ⦁ Ability to establish and maintain effective working relationships with associates, customers and patrons. Performance Standards: Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our customers and our employees. It is essential that you remain professional at all times, and that you treat all guests and employees with courtesy and respect, under all circumstances. Every employee is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and employee experience, yourwork habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
- 10 Days Ago
Casino Operations Manager $185,000 Annual
- Commerce Casino
-
Commerce, CA
FULL_TIME
- PRIMARY JOB FUNCTIONS 1. Ensure operational effectiveness in the casino department by deploying methods of process engineering and process management.2. Solve casino department operational issues thro...
- 2 Months Ago
Casino Manager Data Analyst $80,000 - $160,000 annual
- Commerce Casino
-
Commerce, CA
FULL_TIME
- The Casino Manager Data Analyst is a highly visible role responsible for powering data-driven decision making across the casino business. This individual is expected to develop a deep understanding of...
- 10 Days Ago
Casino Host Manager $80,000 - $110,000 Annual
- Commerce Casino
-
Commerce, CA
FULL_TIME
- PRIMARY JOB FUNCTIONS This position is responsible for managing the daily operations of the Casino Host team and achieving business goals and targets. This position ensures that the team fosters loyal...
- 23 Days Ago
Manager-AH
- Front Porch
-
North Hollywood, CA
FULL_TIME
- SUMMARYAssists CARING Housing Ministries Supervisor in the management of moderate/low income housing community for special populations by performing the following duties.ESSENTIAL DUTIES AND RESPONSIB...
- 20 Days Ago
HR Manager
- FRONT PORCH
-
El Monte, CA
FULL_TIME
- JOB SUMMARY Under the direction of the Director of Human Resources, provides service and support to community employees, and guidance and support to management and supervisory staff regarding human re...
- 22 Days Ago
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0 Front Desk Manager - Casino jobs found in Los Angeles, CA area
Front Desk Manager>
- Marriott Hotels
-
Los Angeles, CA
- Marriott Hotels - 1260 South Figueroa Street [Desk Supervisor] It's time to explore new opportunities - and with more th...
- 5/9/2024 12:00:00 AM
Front Office - Front Desk Manager
- The Hollywood Roosevelt
-
Los Angeles, CA
- **Front Office - Front Desk Manager** 7000 Hollywood Blvd, Los Angeles, CA 90028, USA Req #316 Monday, January 10, 2022 ...
- 5/9/2024 12:00:00 AM
Front Office Manager
- Living Room LA
-
Los Angeles, CA
- About Us Living Room will serve as a home away from home where creatives celebrate music, art, design, and culture. We a...
- 5/9/2024 12:00:00 AM
Assistant Front Office Manager - OEM
- Four Points LAX
-
Los Angeles, CA
- Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
- 5/9/2024 12:00:00 AM
Front desk manager for ophthalmology office
- Emerald Eye Center Inc
-
Los Angeles, CA
- Job Description Job Description We are solo ophthalmology practice who is looking for front office manager. This is exce...
- 5/8/2024 12:00:00 AM
Assistant Front Desk Manager
- Renaissance Newport Beach Hotel
-
Newport Beach, CA
- About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
- 5/8/2024 12:00:00 AM
Front Desk Manager
- LA Ventures PUMP IT UP
-
Los Angeles, CA
- Job Description Job Description We are seeking an experienced and detail-oriented Administration Manager to oversee admi...
- 5/5/2024 12:00:00 AM
Front Office Manager and Inside Salesperson
- N-Hance
-
Simi Valley, CA
- We are currently looking for a Front Office Manager/Inside Sales Rep RESPONSIBILITIES INCLUDE: Answering incoming phone ...
- 5/5/2024 12:00:00 AM
About Los Angeles, California
Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager - Casino jobs
$54,267 to $81,012
Los Angeles, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does a Front Desk Manager - Casino do?
Front Desk Manager - Casino in Greensboro, NC
JOB SUMMARYThe Hotel Manager is responsible for the Hotel Front Desk activities with emphasis in the areas of five diamond guest service, talent mana….
February 14, 2020