Front Desk Manager - Casino jobs in Lubbock, TX

Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Hotel Front Desk Assistant Shift Manager
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    The following and other duties may be assigned as necessary:  

     

    - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

    - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

    - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

    - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 

    - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.

    - Assists with management of daily arrivals and departures in reservation system on assigned shift.

    - Provides direction for Hotel supervisory staff on assigned shift.

    - Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.

    - Addresses and manages complaints, grievances or concerns from team members on assigned shift.

    - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

    - Maintains strict confidentiality in all departmental and company matters. Acts as manager on duty in the absence of the Hotel Manager, to ensure the very best guest service is delivered by the team.

    BRING US YOUR BEST.

    QUALIFICATION REQUIREMENTS  

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    - Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.

    - Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.

    - Ability to write reports, business correspondence, and procedure manuals.

    - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. - Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. - Must be proficient in Microsoft applications (Excel, Word, and Outlook).

    - Knowledge of hotel systems software.

    - Bilingual in Spanish/English preferred, but not required.

     

    SUPERVISORY RESPONSIBILITIES                                                    

     

    - This job has supervisory responsibilities.

    - Responsible for staff development and training programs.

    - Responsible for rewards and recognition program to maximize employee engagement.

    - Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

    - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

    - Determines work procedures and expedites workflow.

    - Responsible for employee performance (disciplining, coaching, counseling).

    - Responsible for developing and implementing a quality control program to ensure the very best guest service and guest room products are delivered to each and every customer.  

     

    LANGUAGE SKILLS

     

    - Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

    - Ability to read and communicate verbally in English. Written communication skills in in English may also be required.  

     

    REASONiNG ABILITY

     

    - Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

    - Ability to deal with problems involving several concrete variables in standardized situations.  

     

    CERTIFICATES, LICENSES, REGISTRATIONS   

     

    - Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment's auto insurance carrier.  

     

    PHYSICAL DEMANDS 

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

     

    -While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.

    - The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.  

    - The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.  

     

    WORK ENVIRONMENT

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    - The noise level in the work environment is usually moderate.  

    - Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

    STARTING SALARY

    Starting from $40,000 annually, based on experience.
  • 15 Days Ago

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Hotel Front Desk Agent
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 23 Days Ago

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FRONT DESK AGENT
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. Don’t just work. Work Happy. A career in gaming? At Zia Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusi...
  • 15 Days Ago

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Front Desk
  • Stretch Zone - 1094
  • Lubbock, TX FULL_TIME
  • Front Desk Admin Compensation$15 Hourly Employment TypeWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You w...
  • 5 Days Ago

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Front Desk Agent
  • Doubletree Lubbock
  • Lubbock, TX FULL_TIME
  • Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their sta...
  • 20 Days Ago

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Front Desk Supervisor
  • Doubletree Lubbock
  • Lubbock, TX FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 20 Days Ago

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0 Front Desk Manager - Casino jobs found in Lubbock, TX area

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Member Services Representative
  • Planet Fitness Inc.
  • Plainview, TX
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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RN - Part Time
  • Octapharma Plasma
  • Lubbock, TX
  • Determined to Increase your work/life balance and home time, your ability to learn and advance, and your impact on other...
  • 3/28/2024 12:00:00 AM

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Warehouse Associate/Delivery Driver
  • Border States Industries, Inc.
  • Lubbock, TX
  • Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, whi...
  • 3/28/2024 12:00:00 AM

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Client Service Specialist - Commercial Lines
  • RELATION INSURANCE INC
  • Brownfield, TX
  • Job Type Full-time Description WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment t...
  • 3/27/2024 12:00:00 AM

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Host
  • The Cheesecake Factory
  • Lubbock, TX
  • Overview: Why Join Our Team: Great earnings potential Full and part-time hours available Flexible scheduling to fit your...
  • 3/27/2024 12:00:00 AM

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Intensive Case Manager/Wraparound Facilitator
  • StarCare Specialty Health System
  • Lubbock, TX
  • Job Details Job Location Community Services 38th & I-27 - Lubbock, TX Position Type Full-time Education Level 4 Year Deg...
  • 3/26/2024 12:00:00 AM

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Patient Services Representative
  • American Vision Partners
  • Lubbock, TX
  • Company Intro: At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the coun...
  • 3/25/2024 12:00:00 AM

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General Manager (Bilingual)
  • Community Choice Financial Family of Brands
  • LUBBOCK, TX
  • Overview: General Manager (Bilingual) As a General Manager ("GM"), you will lead the success of your store and team by s...
  • 2/23/2024 12:00:00 AM

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager - Casino jobs
$43,876 to $65,500
Lubbock, Texas area prices
were up 1.2% from a year ago

Front Desk Manager - Casino in Greensboro, NC
JOB SUMMARYThe Hotel Manager is responsible for the Hotel Front Desk activities with emphasis in the areas of five diamond guest service, talent mana….
February 14, 2020