Front Desk Manager - Casino jobs in New London, CT

Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Front Desk Agent
  • Hyatt Place Uncasville/Casino Area
  • Uncasville, CT FULL_TIME
  • Job Summary

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    Responsibilities

    QUALIFICATIONS:

    • High School diploma or equivalent required; College course work in related field helpful. 
    • Experience in a hotel or a related field preferred. 
    • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
    • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
    • Must be able to convey information and ideas clearly. 
    • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
    • Must work well in stressful high pressure situations. 
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
    • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
    • Must be able to work with and understand financial information and data and basic arithmetic functions. 
    • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
    • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
    • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
    • An operational knowledge of Microsoft Office suite 
    • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
    • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
    • Ability to participate in the creation of an enjoyable work environment 

    RESPONSIBILITIES:

    •  
    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
    • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    Property Details

     

    Less than 2 miles from the Mohegan Sun Casino, this hotel features spacious guest rooms with sofa beds and flat-screen TVs. Free Wi-Fi access is provided in all rooms at Hyatt Place Mohegan Sun. A refrigerator and tea and coffee-making facilities are also offered in every guest room.

    Guests can swim in the indoor pool or enjoy a workout in the fitness center at Mohegan Sun Hyatt Place. A business center and launderette are also available on site.

    The Bakery Café, located on the property, offers sandwiches and salads daily.

    Norwich Golf Course is less than 4 minutes’ drive from this hotel. Dodd Stadium is 8 miles away.

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay! Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan

    Compensation Min

    USD $12.00/Hr.

    Compensation Mid

    USD $14.67/Hr.

    Compensation Max

    USD $17.60/Hr.
  • 1 Month Ago

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Front Desk Manager
  • Champlin's Marina & Resort
  • Shoreham, RI FULL_TIME
  • Enjoy a summer season on Block Island, RI. This renowned New England island is the perfect opportunity to combine your love of nature and service! Our property features 46 rooms. You would be part of ...
  • 10 Days Ago

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Front Desk Coordinator
  • DMR Family Cosmetic Dentistry
  • Westerly, RI FULL_TIME
  • General Dental Office seeking an enthusiastic/experienced individual to join our professional, friendly, high-tech office. Knowledge of Dentrix is a must. Individualized patient care is our top priori...
  • 1 Day Ago

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Front Desk Staff
  • Beach Club Fitness
  • Old Saybrook, CT PART_TIME
  • FLEXIBLE HOURSSome specific job duties include:- Greeting and checking in members- Signing new members up and handling basic billing.- Answering phone calls- Helping clients become accustomed to the g...
  • 3 Days Ago

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Front Desk Receptionist Weekends
  • Apple Rehab
  • Montville, CT PART_TIME
  • We are looking for a front desk receptionist to work on Saturday and Sundays. The hours can be flexible! Apply and we can talk more about the options :) Apple Rehab is a family owned and operated comp...
  • 10 Days Ago

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Front Desk Coordinator
  • North American Dental Group
  • Old Saybrook, CT FULL_TIME
  • Overview Front Desk Coordinator “Open Up” to A Whole New Dental Experience Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit....
  • 15 Days Ago

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0 Front Desk Manager - Casino jobs found in New London, CT area

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Breakfast Attendant
  • Hersha Hospitality Management, LP
  • Mystic, CT
  • Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a ...
  • 3/29/2024 12:00:00 AM

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Front Office Shift Manager
  • Foxwoods Resort Casino
  • Mashantucket, CT
  • Under the supervision of the Front Office Manager, the incumbent assists with daily front office activities and provides...
  • 3/29/2024 12:00:00 AM

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Customer Relationship Advocate Career Development Experience- Smithfield, RI
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative- Smithfield, RI
  • Fidelity Investments
  • Norwich, CT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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School Office Staff
  • GetSelected.com
  • Hartford, CT
  • Free job-searching + PD for educators. Find a school you love! Position Description School Office Staff at multiple part...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • Thundermist Health Center
  • Wakefield, RI
  • Job Description Job Description General Responsibilities: Takes complete and accurate messages, schedules appointments, ...
  • 3/28/2024 12:00:00 AM

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Front Office Coordinator
  • Express Employment Professionals - Meriden, CT
  • Meriden, CT
  • Job Description Job Description Job Title: Front Office Coordinator Location: Meriden Job Description: Express Employmen...
  • 3/27/2024 12:00:00 AM

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Assistant Executive Housekeeper
  • Hospitality Staffing Solutions, LLC
  • Norwich, CT
  • Job Description Job Description Hospitality Staffing Solutions is recognized as the largest national hospitality staffin...
  • 3/25/2024 12:00:00 AM

New London is a seaport city and a port of entry on the northeast coast of the United States, located at the mouth of the Thames River in New London County, Connecticut. It was one of the world's three busiest whaling ports for several decades beginning in the early 19th century, along with Nantucket and New Bedford, Massachusetts. The wealth that whaling brought into the city furnished the capital to fund much of the city's present architecture. The city subsequently became home to other shipping and manufacturing industries, but it has gradually lost most of its industrial heart. New London ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager - Casino jobs
$51,914 to $77,499
New London, Connecticut area prices
were up 1.7% from a year ago

Front Desk Manager - Casino in Greensboro, NC
JOB SUMMARYThe Hotel Manager is responsible for the Hotel Front Desk activities with emphasis in the areas of five diamond guest service, talent mana….
February 14, 2020